Manager Customer Service

Location:

Rockwall, TX

Salary:

38,000- 40,000

Posted:

May 30, 2018

Contact this candidate

Resume:

Gillesa P. Bigham

*** ****** *****

Nevada, Texas 75173

928-***-****

Email: ************@*****.***

SUMMARY: Dynamic leader and manager with 5 years in retail and sales. Proven ability to communicate effectively, both written and orally, as a leader/ member in any teaming environment, Exceptional organizational, project management skills.

WORK EXPERIENCE:

Rack Room Shoes

Rockwall, Texas March 2016 – Present

Store Manager - Managing all day-to-day operations, ensuring compliance with all Company policies and procedures. Training the new Associates, Monitor sales of the store, Sales Associates and focus the customers, Scheduling Associates, Control Company Assets and Expenses – Employees, Payroll, Merchandise, Cash, Conducting physical Inventory and receiving freight.

Rack Room Shoes

Allen, Texas April 2014 – March 2016

Assistant Manager – Assist the Store Manager in managing all day-to-day operations, ensuring compliance with all Company policies and procedures. Training the new Associates, Monitor sales of the store, Sales Associates and focus the customers, Scheduling Associates, Control Company Assets and Expenses – Employees, Payroll, Merchandise, Cash, Conducting physical Inventory and receiving freight.

Rack Room Shoes

Wylie, Texas October 2013 – April 2014

MIT Manager in Trainee – Assist the Store Manager and Assistant Manager in supervising and managing all day to day activities of the store including all administrative, operative, and managing functions, Maintenance and morale of the store with an ongoing commitment to the development of all associates. Coordinates store operations by organizing priorities to accomplish sales and profit goals.

NEX ( Navy Exchange )

Patuxent River, Maryland March 2011 – May 2013

Cashier Checker - I operated the cash register and processed sales quickly, accurately And efficiently. Communicates with customer knowledgeable and legible and handled Customer request and complaints and assists the customer by answering questions Concerning the prices, Identification and location of the items. I am responsible for Maintaining outstanding customer service as per company standards, completed sales Transactions accurately and efficiently. I always keep my work area neat and clean.

EDUCATION:

Collin College

Certified Phlebotomy Technician (CPT) November 2015

Certified Cardiopulmonary Resuscitation (CPR) August 2015

Malabon National High School – Philippines

High School Diploma March 2002

Completed 4 year 1997 - 2002

SKILLS:

Basic knowledge in Microsoft Office (Excel, Word & PowerPoint) Familiar with office production equipment (fax machine, copier, scanner, etc) Accurate and efficient typing skills Performing internet research Strong visual merchandising skills Basic mathematical skills Great customer service Consistently meet all deadlines with my responsibilities Managing company assets and Expenses (Employees, Payroll, Merchandise and Cash) Managerial and organizational skills.

SECURITY CLEARANCE:

Obtainable

REFERENCE:

Mindy Deyo

Referral Coordinator II

*****.****@*****.***

469-***-****

Madonna Maldonado

Sam’s Club Manager

**********@***.***

505-***-****

Marvin Beach