Customer Service Administrative Assistant

Cherita L. Tatum

231-***-**** mobile ************@*****.*** www.linkedin.com/in/cheritatatum

Career Objective:

Seeking a customer service/Coordinator position where my professional experience and education will allow me to make strong contributions to the company.

Professional Experience:

The Coca Cola Company, Atlanta, GA October 16, 2017-April 2018

Senior Executive Administrative Assistant

Coordinate staff meetings, business planning sessions and on/offsite team events

Provide Executive Administrative support to Vice President to include heavy calendar

support, monitor/maintain emails and respond on behalf of manager

Coordinated domestic/international travel; secured passports and visas for managers and

Monitor and complete expense reports

Scheduled conference rooms, set up video conferencing, and coordinate meetings

Process invoices and expense reports; set up and maintained purchase orders

Gather and compiles documentation for high-level meetings, and handles confidential and sensitive materials; prepares agendas and presentation materials

Compass Group/FLIK International, Atlanta, GA December 2015-October 2017

Guest Services Agent, Onsite at The Coca-Cola Company Conference Center

Greeted clients, answered questions and resolved client issues, provided guidance and direction

Assisted with conference room set-up, audio visual needs and presentation requests.

Calculated formulas, entered data, formatted and organized daily conference center billing sheets.

Completed reservation conformations, modification requests and entered notations into system.

Managed buffet area, meeting rooms, and common areas

Compass Group/FLIK International, Atlanta, GA May 2013-December 2015

Cashier, Onsite at The Coca-Cola Company

Completed purchase transactions and interact with guests in friendly and courteous manner.

Followed food safety policies and procedures for food handling and personal hygiene practices.

Completed food service logs, and conduct temperature checks.

Completed inventory checks, listed and modifications.

Creative Edge Outlet, Muskegon, MI Nov 2011-Feb 2013

Sales/Marketing Consultant

Assisted with creation of marketing materials, strategic plans, supervised sales orders and deliveries.

Executed media advertisements strategies, promotions, and product distribution.

Processed sales orders, customer service needs and order processing.

United Parcel Service, Muskegon, MI Nov 2011-Dec 2011

Seasonal Driver Helper

Delivered packages to commercial and residential customers.

Provided accurate and efficient package delivery to correct address.

Assisted with sorting and organizing packages and customer service needs.

Financial Asset Management Systems, Tucker, GA July 2010-Aug 2011

Collector/Rehabilitation Specialist

Performed collections of defaulted student loans on behalf of the Department of Education.

Provided default recovery, prevention options, and loan resolution to borrowers.

Conducted data entry and file maintenance on 100-150 accounts

National AIDS Education & Services for Minorities Inc., Atlanta, GA July 2004-April 2009

Human Resources/Benefits Manager

Managed talent acquisition and administered successful recruitment strategies for employee retention.

Administered benefit orientation, enrollment, claim processing and billing of insurance.

Managed all Department of Labor claims, workplace diversity and talent development.

Human Resources/Benefits Coordinator May 2004-July 2004

Evaluated reports, decisions and results of department in relation to established goals.

Recommended new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

Coordinated agency safety procedures, employee relations, and quality assurance program.

Support Services Coordinator March 2004-May 2004

Coordinated food pantry, clothing closet, transportation assistance, and case management services for 250 clients.

Completed monthly, quarterly, semi-annual, and annual reports.

Increased clientele by 40% through community outreach and collaborative efforts.

Recorded client activities through the Ryan White Care Ware data collection system.

Executive Assistant Sept 2003-March 2004

Greeted clients and visitors, answered incoming calls, provided clerical support.

Planned and co-hosted non-profit fundraisers and assisted with community projects.

Attended Georgia Shares Board of Directors meetings and capital campaigns.

SITEL Corporation, Norcross, GA Sept 2001-Sept 2003

Collector

Persuaded debtors to pay the balance in full on charge-off accounts and re-signed long-term contracts.

Performed file maintenance, data entry, and customer follow up calls.

Education: Bachelor of Science in Business October 2012

Major in Human Resource Management

Computer Knowledge: HRIS, Microsoft Outlook, Excel, Access, Word, PowerPoint, Publisher, type 75 wpm

Trainings and Seminars:

Mastering the Essentials of Human Resources January 2009

Communicating with Tact and Skill for Managers and Supervisors March 2005

Employee Discharge and Documentation: From Start to Finish August 2004

Human Resources and the Law June 2004

Volunteer Work

Someone Cares, Inc. Atlanta, GA June 2014 to Present

Volunteer Human Resources Manager

Revise employee documents, employment forms, and policies and procedures.

Complete disciplinary memos, and create development plans and counsel employees on infractions.

Coordinate and facilitate new hire and volunteer orientations, conduct onboarding and training.

References: Available upon request

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