Management Service

KIRK SWILLEY

Chapel Hill, TN 316-***-****

*********@*******.***

senior healthcare information technology executive

Strategic Relationships Leading Teams Maximizing Effectiveness & Output

Results-Oriented Senior Healthcare Information Technology Executive - with extensive experience building consensus among business partners to define and lead strategic IT initiatives, programs, projects, and cross-functional teams. Extensive expertise in application development, management and deployment, IT governance, IT infrastructure, project management, business process re-engineering and information management systems. Proven ability to partner with business leaders to define strategies that deliver maximum value from IT investments. Multifaceted fiscal manager utilizing forecasting, financial modeling, and knowledge of regulatory implications to lead informed decisions that have fostered a reputation for integrity and solid leadership. Superior record of successfully leading complex projects and implementing advanced technologies that address business needs. Dynamic strategic leader with expertise at goal setting, employee and team management, business alignment, performance improvement, risk management, and relationship building to form long-term business alliances that drive both cohesiveness and profitability.

Core Competencies

● Multi-Functional Leadership ● Application Strategy ● Team Building

● Strategic Relationships ● Fiscal Management ● Process Improvement

● Project Management ● Metrics ● IT Governance

Professional Experience

Community Health Systems - Franklin, TN 2014 – April 2018

One of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease 137 hospitals in 21 states with approximately 22,000 licensed beds.

Senior Director IS Revenue and Financial Systems (2017 – April 2018). Lead team of 40+ IS professionals delivering product support, management and development of revenue cycle, patient financial services, general financial and personnel management systems for CHS. This includes all billing systems, coding and abstracting, ERP, GL, AP, Supply Chain and Materials Management, time keeping, and payroll systems. Provide oversight of outsourced services supporting Cloud based Remote Infrastructure Hosting, Service Desk, and Application Management of Cerner EMR systems. Optimization of support and maintenance functions to deliver optimum customer experience and achieve operational excellence of business processes.

Senior Director IS Tier 2 Clinicals (2015 – 2017). Product Management of Cerner EMR systems. Lead team of 40+ IS professionals delivering product support, management and development of Cerner EMR systems. Define strategic and tactical goals to further clinical and administrative capabilities of systems. Oversight of optimization of Clinical systems, leadership of efforts to insure all deployments follow this standard. Implemented Cerner contracted services supporting Cloud based Remote Hosting, Service Desk, and Application Management Established Best Practices Model and created an Executive and Project governance function that insured achievement of a clinically excellent system.

Senior Director IS Physician Support (2014 - 2015). Senior leader of IS for Ambulatory EMR functions. Implementation, optimization and all support of EMR systems (Athena and Allscripts). Oversight of network and server administration for delivery of systems to provide optimum performance and high reliability for 6,000 physicians in 150 practices and 1900 clinics, including vendor management, system support and maintenance, help desk capabilities specific to Ambulatory EMR, and full lifecycle performance of systems. Oversight of optimization of Clinical systems, leadership of all deployments of this standard. Supervise staff of 50 and all contractors to provide superior centralized IS services.

Successes / Achievements

Defined and implemented highly effective governance process and structure to provide oversight and leadership to the Acute Care and Ambulatory EMR Systems.

Created strategic key Business Partner relationships with Divisional, Market, Service Line and Executive leadership that focused on metrics of performance and the impact on business operations.

Developed dynamic processes, defined metrics, and created Service Level Agreements for key deliverables based on ITIL Standards to clearly communicate information systems performance and value.

Provided oversight of implementation of cloud-based Remote Hosting of Cerner applications as well as subsequent management. Defined and executed a structured program for improvement of responsiveness and availability of CHS Cerner Hospital/Clinic systems to optimize performance and create high reliability, resulting in 100% availability for the past 3 quarters.

Led highly successful project for implementation of Cerner Millenium Service Desk for Level 1 support of Cerner applications. This included process definition, establishment of service targets and relevant metrics, and go-live activities. This ultimately achieved an 84% first call resolution rate that far exceeded expectations and significantly improved clinician satisfaction.

Led projects for implementation of new solutions, including Anesthesia module, Blood Bank and Anatomic Pathology, Meaningful Use requirements, Blood Bank, Acute Care, and many others. Also led projects for annual upgrades to Cerner implementation, SoftLab, and Quality Control Measures. These projects met or exceeded defined expectations and were on or below budget.

Using metrics, conducted process improvement studies to determine performance improvement strategies resulting in a 24% increase of time available for projects quarter over quarter; improvement in turn-around time of incident resolution from an average of 8 days to 1.5 days; and increased output of enhancement/change requests from 400 to 1000 per month, all in less than a year.

Collaborating with key customers, defined and established a new process for requesting and delivering additions or changes to clinical systems. Customer satisfaction increased from below 60% to an average of 94% within one year. Established KPI’s to measure performance and continuously improve service delivery over time.

Via Christi Health (now Ascension Healthcare) - Wichita, KS 2007 – 2014

The largest non-profit health system in the U.S. and the world’s largest Catholic health system. Ascension includes approximately 150,000 associates and 36,000 aligned providers, operates 2,500 sites of care – including 141 hospitals and more than 30 senior living facilities in 22 states and the District of Columbia.

Senior Director (2012 – 2014). Overall IT management for implementation and support of EMR Clinical and Revenue Cycle systems, HR, Finance, Legal, Marketing and ERP systems. Directed PMO and informatics support for multiple hospitals and ambulatory clinics. Coordinated all IT Governance and portfolio management. Key involvement in the definition of a long-term strategy and the subsequent process to select a new, integrated EMR system. Led IT Governance and IT project resources throughout implementation of Cerner Millennium EMR for all hospitals, ambulatory clinics, and revenue cycle functions.

CIO (2010 – 2012). Interim CIO providing leadership to all IT/IS. Provided leadership and established effective Governance and alignment of IT strategies and operations. Created strategic partnerships to define an application strategy to achieve Meaningful Use Stage 1 for all facilities and Eligible Providers. This included leading a team of developers in Agile methodology to create a Physician specific tool, Mirror Image, which was then certified as a MU capable system. Overall this position led an IT staff of 204 with focus on Mission, Values and Vision.

Director of IT Production Services and Project Management (2008 – 2010). Provided Infrastructure leadership and management of Application Support, Application Development, and Project Management functions within IT, including operations, projects, vendor and contract management, budget and financial oversight, and definition of Service Delivery capabilities.

Director of IT Production Services (2007 – 2008). Leader of all infrastructure and helpdesk functions and IT groups delivering cloud-based application delivery, server, network, desktop, telephone and IT Service Center functions. Created robust technology delivery network, server, storage, monitoring, telephone, and desktop capabilities providing highly reliable and cost-effective infrastructure.

Successes / Achievements

Defined strategy for achievement of ARRA Meaningful Use Stage 1 capabilities that created a seamless patient experience and operational excellence As a result Via Christi successfully attested 100% of eligible hospitals and 95% of Eligible Providers.

Oversaw application development of Mirror Image EMR viewing system, including the mobile application, which was developed using an Agile development framework and was certified for Meaningful Use Stage 1.

Implemented MEDITECH EMR system in two newly acquired hospitals.

Oversaw infrastructure improvement initiative for highly reliable and fully monitored network, server and desktop environment.

Created EMPI for all patient records combining patient medical records between different systems.

Defined strategy for integration of newly acquired clinic (300+ Eligible Providers) that also achieved Meaningful Use Stage 1.

Implemented common Ancillary systems across all sites.

Created and implemented a comprehensive employee engagement strategy with input from management and employees. Key features were tool and skill requirement identification, recognition/reward programs and employee skill development plans. Reduced turnover due to voluntary resignation to less than 1% and essentially eliminated the need for outside consultants at a savings in excess of $1 million per year.

Established effective IT Governance with leadership of all locations and Service Lines.

Created Project Management Office and Project Management methodology based on PMI best practice and ITIL concepts.

Designed and oversaw all projects building IT systems for a new-build new hospital, including establishing existing applications and systems and implementing new technologies.

Established CPOE processes for Obstetrics which resulted in 100% utilization by OB Providers.

Established capability for deployment of eCare, an electronic Intensive care system used in all hospitals..

Established standard job titles for IT and standardized pay ranges, which eliminated what had previously been 2 EEOC filings per year due to pay discrepancies.

Created consolidated budgets, including expense and capital, across all facilities, resulting in a 12% savings over prior year.

Bid and consolidated telephone lines resulting in savings in excess of $100,000 per year.

Defined comprehensive Total Cost of Ownership model for all IT portfolio and allocation methodology.

Implemented NextGen EMR at 5 Ambulatory Clinic locations.

Created strategy for migration of all entities to a common GL, AR and materials management system.

Acted as Program Director for establishment of Kronos time/attendance across all sites.

Created technologies to enable new ePharmacy services.

Creation of strategy for desktop, server, SAN and network and combined agreements for purchases resulting in year over year savings in excess of $2M.

Developed a Disaster Recovery 5-year Plan that included establishment of an alternate Disaster Recovery site.

Created desktop service delivery model that defined Service Level Agreements for desktop purchases, service requests, and break/fix response times.

Created Service Level Agreements for e-mail, server support, network, backup/recovery and application support based on ITIL processes.

Established IT Service Center, which included definition of ITIL Service Center processes, adoption of IT asset management and trouble ticket system (LANDesk), and implementation of a remote-control system for remote support of desktops and applications.

Merged Outlook/Exchange across all entities to form a single e-mail service. This resulted in annual savings of $125,000 per year.

Purchased and implemented monitoring systems for application performance, network monitoring, server monitoring, and database monitoring, reducing unplanned outages by 78% from prior year.

Consolidated and bid network leased lines. Resulted in over $200,000 savings per year.

Infor (2006 – 2007)

Project Manager (2006 – 2007). Proposed, negotiated and sold services contracts for implementation of Infor systems to client companies. Program Manager for multiple project teams in delivery of contracted services. Provided customer engagement leadership with client customers.

City of Wichita, Kansas (2000 – 2006)

CIO and Director. Directed all IT/IS aspects for the City of Wichita, Kansas, including operations, projects, vendor and contract management, budget and financial oversight. Created trusted business-partner relations with City departments achieving the goal of setting strategic direction for IT/IS capabilities to improve operational efficiencies and customer service.

Koch Industries, Inc. (1996 – 2000)

Various Director positions in management of Information Technology capabilities in support of the petrochemical and financial business sectors of Koch Industries. Direct work experience with pipeline, terminals, petrochemical trading, production, and sales in an international environment. Significant experience in working with Senior Executives in the creation and execution of IT strategies and projects, management of diverse groups of IT and engineering professionals in support of the business objectives of these enterprises.

Conoco, Inc. (1984 – 1996)

Co-ordinator, Information Management Operations. Provided management and co-ordination of Information Technology and Information Management for Exploration and Production business units. Achieved significant accomplishments in creating a business aligned IT strategy for the use and application of software and hardware for all aspects of exploration, production and business development operations.

Education

Master of Science

in Healthcare Leadership

Friends University, Wichita, KS

Master of Science

in Geology

Wichita State University, Wichita, KS

Bachelor of Science

in Geology

Wichita State University, Wichita, KS

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