Customer Service Office

SKILLS SUMMARY

A team player, detail orientated individual with extensive experience in an office administration environment. Excellent customer service skills and the ability to multi-task and work well in a fast-pace office setting. Caring and hardworking with excellent time manager skills.

QUALIFICATIONS

Proficient in Microsoft Word, Excel, PowerPoint & Outlook.

Experience in administrative and management positions.

Knowledge in medical terminology.

Proficient in the use of computers and office equipment.

Ability to work with minimal supervision.

EDUCATION

Guilford Technical Community College – Associate of Applied Science Degree: Medical Office Administration Anticipated Graduation date of 12/09/2017. Also earned a certificate in Medical Office Billing & Coding and a certificate in Hospital Billing & Coding

WORK HISTORY

STEELCASE

Marketing Literature Coordinator / High Point, NC / August 2011 – July 2015

Oversaw the literature department.

Received, entered, fulfilled and shipped orders on a daily basis through email or fax.

Ordered office supplies.

Updated inventory and ordered products needed.

Ran monthly reports.

Customer Satisfaction Leader / High Point, NC / August 2010 – August 2011

Ran daily reports and held meeting for review.

Collected information per the report to help resolve customer complaints.

Worked personally with customer to resolve quality issues.

Investigated quality issues and provided a solution to the customer for a fix/repair.

Set up service trips for field repairs if needed: travel, hotel, tools, supplies needed for job.

Human Resource Coordinator / High Point, NC / February 2007 – July 2009

Greeted and gave out application.

Requested temporary employees from Temp Services when needed.

Placed job openings ads in local newspapers.

Performed new hire orientation.

Coordinated United Way employee charity events.

Assisted employees with questions about benefits provided.

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