Customer Service Manager

CHADD EVANS

*** ********** **** ***. **, Jenkintown, PA 19046

Phone: 267-***-****

PROFESSIONAL EXPERIENCE:

LANKENAU MEDICAL CENTER (ARAMARK)

Wynnewood, PA

OPERATIONS MANAGER, PATIENT TRANSPORTATION/ FACILITIES MANAGER, ENVIORNMENTAL SERVICES

June 2016 – September 2017

Functional Role:

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating and enforcing systems, policies, procedures, and productivity standards. Meet with VPs and department heads weekly to plan and update.

Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality problems; recommending system improvements

Contributes to team effort by accomplishing related results as needed

Perform various tracking activities including scheduling, budgeting and planning (improved department staff performance from 2.5 trips per hour to 3.4 trips per hour)

Manages payroll for 18 employees using Kronos

Track patient flow, transporter times, locations, modes of transport, demand and employee performance using ISIS Pro software

THOMAS JEFFERSON UNIVERSITY HOSPITAL

Philadelphia, PA

PATIENT TRANSPORTATION

May 2013 – June 2016

Escorted patients throughout hospital to designated areas in a prompt manner

Delivered beds, stretchers, wheelchairs to required areas

ALDO SHOES

Lancaster, PA

STOCK COORDINATOR

October 2011 – March 2013

Received shipment, organized stock room

Shelved new items as needed

ENTERPRISE RENT A CAR

VSA CAR PREP

December 2010 – March 2013

Customer Service – retrieved customers and took them home when rental process was complete

Clean and prep vehicle

Delivered/picked up rentals from Corporate Accounts

YMCA

Raleigh, NC

SITE COUNSELOR AND TUTOR

November 2008 – May 2010

Supervised and directed activities, then signed out children once parents arrived for pick up

Counseled 18 students ranging from 7-13

Assisted with homework and basic educational needs

MANAGER SKILLS AND QUALIFICATIONS:

Performance Management, Coaching, Supervision, Results Driven, Managing Budgets, Foster Teamwork, Handles Pressure, Giving Feedback.

COMPUTER SKILLS:

Microsoft Office (Word, Excel, and PowerPoint).

Kronos

ISIS Pro

Tele tracking XL

EDUCATION/TRAINING:

Millersville University, Millersville, PA (Biology with minor in psychology), 2011-2013

Wake Technical Community College, Raleigh, NC (General Studies), 2008-2009

Degree, Cheltenham High School, Wyncote, PA, 2008 (Class President 2007/2008)

Certified in Collision Repair, Eastern Center for Technology and Arts, Willow Grove, PA, 2008 (Analyze car damage, refinish vehicle to original form.

AWARDS/ACKNOWLEDGEMENTS

Employee of the month at finish line from March to May of 2008

Letters of appreciation from supervisors and staff while in patient transportation

Letters of gratitude from patients and family members while in transportation

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