Manager Sales

David Andrew Bates

*** ******* ******

Berkeley Heights, NJ 07922

908-***-**** *************@*******.***

Summary

Accomplished Business Product and Technology professional experienced in business analysis, product/technology/data development, and operational excellence. Strong product, operational strategic development, and execution expertise. Sets the product vision and strategy and articulates the business value. Brings focus at the intersection of products and technology to create value, drive new applications, grow revenue, and increase market share. Demonstrated success developing and leveraging data analytics to advance business operations and achieve best-in-class practices and solutions. Transformative leader who supports an environment of collaboration, innovation and engagement. Core Competencies

Product Strategy & Management Data Analytics Operational Excellence Product Design & Implementation Customer Engagement Go-to-Market Sales Enablement Team Development Program Management & Technology Development Business Leadership Professional Experience

D&B (Dun & Bradstreet Corporation), Short Hills, NJ 2011 - Present Senior Product Director – Master Data Solutions - Global Sales & Marketing Products

• Leads product team owning a portfolio of batch B2B data, SaaS and DaaS (API based) products totaling ~$350M annual revenue, comprised of sales/marketing data, 3rd party data and entity management services utilized in big data and analytics

• Directs product and operations strategy development and execution, product roadmaps, customer revenue analysis, investment business cases, and overall pipeline management and forecasting

• Grew product overall portfolio revenue (including legacy products) at >10%/yr over four years, with new product growth at >30%/yr

• Engaged sales channels and business partners to understand core markets, user personas, and key capabilities, and identified whitespace business development opportunities while leveraging core D&B data assets and partner/third party technologies to develop solutions

• Developed/implemented product and technology strategy to transform disconnected products and services into a customer-focused solution and drove thought leadership to execute the vision Leader, NA Strategy Deployment and Operations

• Led team responsible for NA process and product improvement efforts (including initiatives in customer fulfillment, client consulting, and technology), driving savings of $90M in 2012 and $65M in 2013 to meet operational plans

• Directed strategic analysis, due diligence, implementation planning, and execution for divestiture of Internet Solutions

“All Business” group, website, and applicable processes, achieving $10M in savings, facilitating transition to new Content Management System

• Managed final integration of Hoover’s subsidiary into D&B, ensuring ~$19M of savings, achieved by coordinating all functional business owners and instituting appropriate metrics for tracking

• Led implementation of the new center of excellence, the Global Customer Operations Organization, headquartered in NA, which built a new shared service organization in support of the global sales teams and worldwide customers. CT Corporation, Wolters Kluwer NA, New York, NY 2006 – 2011 Business Process Leader, CT Business Operations

• Served as business product lead, representing all business stakeholders, on IT projects and new SaaS based products

• Created and drove initial implementation of new products and services including technology requirements, Go-To- Market approach, customer processing, and Quote-To-Cash setup

• Developed metrics and reporting across business unit and implemented in enterprise and web systems

• Led development of new system to integrate third party orders, utilize external fulfillment and incorporate results into JD Edwards ERP and Quote to Cash processes

• As leader of CT’s Lean Sigma program, revitalized Operational Excellence through new strategy, training, incorporation of best practices/ benchmarks, and new projects. Created new organizational metrics to reflect new processes based upon Lean Sigma improvements and incorporated metrics into dashboard reports.

• As Black Belt and team leader, led five major projects (staffed with analysts and developers) which: o Reduced rework and update time for customer data through new workflow and database o Cut cycle time 50% and improved quality of order fulfillment by implementing new custom dashboard, automated workflow, document handling, and detailed reporting o Dramatically reduced defects for annual report product service o Improved internal IT project performance by changing software development process o Condensed resource needs for customized service by institution of standardized PM practices IBM Business Consulting Services, New York, NY 2001 - 2006 Senior Consultant, Product Lifecycle Management (PLM) Practice Management Consulting (through IBM’s Business Consulting), as the Lead Business Process and Product Design Consultant:

• Led business process design teams for client companies to redesign their business processes, from scope defining sessions to final implementation, applying applicable methodologies and best practices

• Created, implemented, and tracked metrics to evaluate business performance for clients

• Performed business analysis and created new product development processes and strategies

• Managed the daily business operations for projects including budget, financial metrics, executive presentations, issue resolution, project plans, and organizational change

• Coordinated business analysts, software architects, clients’ business operations and technical staff Major Consulting Engagements

• As Program Manager, managed overall project and five sub-projects at a large industrial client for a $25M business improvement initiative. Provided oversight of client personnel, three separate consulting orgs, and other subcontractors.

• At a large aerospace client, redesigned the business processes for New Product Introduction and PLM. Promoted reuse of existing designs to save >$10M/yr. Drove process adherence through new enterprise metrics and dashboards.

• At a worldwide retail chain, led the redesign of their overall e-Commerce B2C customer experience including their order management, returns, and service processes, to deliver more value to customers through improved service and efficiencies (based on IBM WebSphere Commerce).

• At a global financial institution, served as project manager for a world-wide IT outsourcing project. Managed developers, requirements architects, and testers from project conception to implementation.

• At a national grocery chain, led identification of customer use cases, functional/non-functional requirements, and software solutions for an improved supply chain.

Additional Professional Experience

Financial Analyst - IBM Microelectronics, East Fishkill, NY Team Leader, System Integration Group - Electronic Brokerage Systems, Parsippany, NJ Design Engineer, Product Design and Development - Hi-Tronics Designs, Budd Lake, NJ Electrical Engineer - Foster Wheeler, Clinton, NJ

Education

MBA - Johnson Graduate School of Management, Cornell University, Ithaca, NY BS, Electrical Engineering - Lafayette College, Easton, PA Professional Certifications and Corporate Training

• Six Sigma Black Belt and trained/experience in Lean Manufacturing, TOC, and various Software Development Processes (AGILE and waterfall development methodologies including SDLC)

• Trained in Product Ideation, Design, and Storyboarding workshops,

• Project Management (PMI), SQL Reporting, IT Management, MS Access, Powerpoint, and Excel David Bates Page 2

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