Customer Service Office
Resume:
Shannon Cascioli
Tucson, AZ 85742
************@*****.***
Employment History
Office Manager/Front Office
Jan. 2017- May 2018
Ran all front office duties
Verifying insurance
Scheduling
Submitting insurance preauthorizations and narratives
Customer Service and scheduling
Kept dental office clean and organized
Scheduled and attended marketing events
Followed up on patient collections
Opened and closed office
Specialty Coordinator
Jan 2016 – Jan 2017 Pacific Dental Services
Set up productive schedule
Insurance verification of both medical and dental
Went over fees and payment options
Opened and closed office
Worked closely with specialty dentists to coordinate treatment.
PSR/Treatment Coordinator
Dec. 2012- Dec 2016 Southwest Dental Group, Tucson,AZ
Recorded and Filed Patient Data and Dental Records
Opening and Closing Duties
Strictly followed all State and Federal Guidelines
Acquired Insurance Authorizations
Went over Patients fees and bills
Answered and redirected calls, scheduled appointments, handled complaints and questions
Maintained the front desk and rooms in an organized and clean manner.
Made copies, sent faxes, and handled all incoming and outgoing correspondence.
Receptionist
August 2012-Dec 2012 Massage Envy, Oro Valley, AZ
Checking in and out large groups
Informing guest of services and products offered
Scheduling, answering phones, and keeping whole area organized
Opening and closing duties
Lead Teacher/ Health and Safety Coordinator
May 2001- June 2012 Knowledge Learning Corporation, Tucson, AZ
Checking all state/federal safety regulations
Curriculum Writing
Immunizarions, Fire Drills, etc
Opening and Closing Duties
Directing Teacher Aides and running classroom, conferences, etc
Education
August 1997-May 2001 Mountain View High School, Tucson, AZ
High School Diploma
Other Experience
Customer Service Awards
Word, Excel, and Powerpoint skills
References
Dakota Stone Dr. Jeffrey Roberts Dr. Diana Cortez
940-***-**** 602-***-**** 206-***-****
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