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Customer Service Office

Marana, Arizona, United States
May 30, 2018

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Shannon Cascioli

**** *. ***** *****

Tucson, AZ 85742


Employment History

Office Manager/Front Office

Jan. 2017- May 2018

Ran all front office duties

Verifying insurance


Submitting insurance preauthorizations and narratives

Customer Service and scheduling

Kept dental office clean and organized

Scheduled and attended marketing events

Followed up on patient collections

Opened and closed office

Specialty Coordinator

Jan 2016 – Jan 2017 Pacific Dental Services

Set up productive schedule

Insurance verification of both medical and dental

Went over fees and payment options

Opened and closed office

Worked closely with specialty dentists to coordinate treatment.

PSR/Treatment Coordinator

Dec. 2012- Dec 2016 Southwest Dental Group, Tucson,AZ

Recorded and Filed Patient Data and Dental Records

Opening and Closing Duties

Strictly followed all State and Federal Guidelines

Acquired Insurance Authorizations

Went over Patients fees and bills

Answered and redirected calls, scheduled appointments, handled complaints and questions

Maintained the front desk and rooms in an organized and clean manner.

Made copies, sent faxes, and handled all incoming and outgoing correspondence.


August 2012-Dec 2012 Massage Envy, Oro Valley, AZ

Checking in and out large groups

Informing guest of services and products offered

Scheduling, answering phones, and keeping whole area organized

Opening and closing duties

Lead Teacher/ Health and Safety Coordinator

May 2001- June 2012 Knowledge Learning Corporation, Tucson, AZ

Checking all state/federal safety regulations

Curriculum Writing

Immunizarions, Fire Drills, etc

Opening and Closing Duties

Directing Teacher Aides and running classroom, conferences, etc


August 1997-May 2001 Mountain View High School, Tucson, AZ

High School Diploma

Other Experience

Customer Service Awards

Word, Excel, and Powerpoint skills


Dakota Stone Dr. Jeffrey Roberts Dr. Diana Cortez

940-***-**** 602-***-**** 206-***-****

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