Human Resources Manager

Human Resource Manager

QUALIFICATIONS PROFILE

Highly organized, performance-focused, and results-driven professional with comprehensive experience in staff training and development, human resource practices, and administrative management. Armed with broad-based experience in workforce administration, core business disciplines, policy implementation, and planning to boost personnel productivity. Skilled at executing human resource programs and strategies to effectively support key business initiatives, while building productive partnerships with all levels of the organization.

CORE COMPETENCIES

Human Resources Policies and Processes

Budget and Expenses Handling

Regulatory Compliance and Standards

Staff Recruitment and Retention

Cross-functional Leadership and Training

Compensation and Payroll Administration

Goal Reporting and Forecasting

Marketing and Networking Optimization

PROFESSIONAL EXPERIENCE

Charlestown Retirement Community – Catonsville, MD

Assistant General Manager, Short Line Cafe 2017–Present

Effectively manage daily operations including profit and loss, budgeting, cash handling, inventory control, and safety.

Effectively supervise 25 employees, comprising of seasoned, entry-level professionals, as well as part-time high school and college students.

Career Highlights

Established productive environment for staff, which contributed in earning a 100% employee-leader trust in employee engagement survey results as well as in customer satisfaction.

Conducted three staff training sessions and meetings, as well as a friendliness training to ensure alignment of staff morale with company values and expectations, which led to 20% fewer complaints.

Assistant General Manager, Fireside Restaurant 2013–2017

Facilitated staff recruitment and interview by using a structured interview guide, which led to 96% staff retention rate in 2013.

Career Highlights

Earned increase in annual resident satisfaction scores at four points by challenging organizational effectiveness norms of the department and Fireside Restaurant in executing lunch side work, cleaning schedules, flexible schedules, and tray service.

Organized service audits for the 90-day performance of new hires, where servers must receive an 85% passing score to gain a positive commendation on their performance.

Closely coordinated with departmental executives in developing standardized front of house training guide, thereby improving new hires interim performance scores.

Attained 95.1% in overall workgroup favorability in the engagement survey.

Manager in Training Program Inclusive Dates

Broadened knowledge of the company’s management systems and standards.

ADDITIONAL EXPERIENCE

Red Lobster – Hanover, MD; Clay, NY (2010–2013)

Service Manager Inclusive Dates

Performed interview and screening of potential employees for open positions of 12 additional servers and 2 hostesses.

Played an instrumental role in ensuring the maintenance of good results from the Service Team through employee recognition, employee of the month, and publishing successes and opportunities from guest satisfaction survey scores.

Trained and mentored three employees, which led to their promotions.

Culinary Manager Inclusive Dates

Contributed key insights in developing new menu change through meetings and follow up observations.

Rendered ongoing feedback to the kitchen crew on daily tasks, thereby decreasing waste by 2%.

Service Manager Inclusive Dates

Expertly oversaw staff of 50 employees in delivering goals and performance assessments.

Developed and implemented an improved organizational performance strategy with four service steps, thus gaining top 5% in guest satisfaction survey scores.

Beverage and Hospitality Manager Inclusive Dates

Formulated and posted three job descriptions for bartenders, guaranteeing consistency between shifts.

EDUCATION

Masters of Liberal Arts in Human Resource Development

Towson University – Towson, MD

Bachelor of Science in Food Service Management

Johnson and Wales University – Providence, RI

Associate in Applied Science in Culinary Arts

Anne Arundel Community College Arnold, MD

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