Microsoft Office Customer Service
Resume:
Urszula Kowalska
Bedford, Ohio, 44146
**********@***.***
Career Summary:
Top performing Sales administrative professional with a 19- year track record in customer service, sales support, B2B collections, A/P and A/R coordination. I am well versed in oral and written communication, multitasking and perseverance in task completion. I am experienced in maintaining both customer and vendor relationship. I am proficient in executive support, handling appointments, messages and writing correspondences. I have strong background in Microsoft Office, SAGE, Outlook and QuickBooks. I will be graduating with a MS in Human Resource Development August 6, 2018.
WORK EXPERIENCE
GLT PRODUCTS, Solon, Ohio
Accounting Associate/Production Analysis, Aug 2016 – May 2018
Verify accuracy of billing data and revise any errors.
Operate typing, adding, calculating, or billing machines.
Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
Generate open order reports as needed
Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
Being involved in quarterly inventory, researching inconsistencies and providing solutions
Communicating with staff on invoicing and collection issues
Contact customers to obtain or relay account information.
Compile reports of cost factors, such as labor, production, storage, or equipment.
Review compiled data on operating costs and revenues to set rates.
OHIO DESK, Cleveland, Ohio
Account Coordinator, Dec 2015 – Jun 2016
Direct or coordinate the supportive services department of a business, agency, or organization.
Compile information about new accounts, enter account information into computers, and file related forms or other documents.
Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
Develop an understanding of customers' needs and take actions to ensure that such needs are met.
Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
Report project plans, progress, and results.
Develop proposals that include documentation for estimates.
Participate in the assessment and review of design alternatives and design change proposal impacts.
Manage subcontractor activities, reviewing proposals, developing performance specifications, and serving as liaisons between subcontractors and organizations.
ACE METAL STAMPING, Walton Hills, Ohio
Executive Sale Support, Jan 1999 – Dec 2015
Verify accuracy of billing data and revise any errors.
Purchasing raw material, MRO and services
Reconciling vendor statements
Providing Tax Exemption
W9 and 1099 Forms
Generating open order reports as needed
Generating monthly customer statements
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Responding to and requesting credit references
Analyzing credit references and setting up payment terms and conditions
Generating A/R and A/P aging
Based on A/R aging and customer payment terms making B2B collection calls
Communicating with staff on invoicing and collection issues
Review orders on hold and determine if they can be released for shipment
Reconcile accounts receivable/deposits to General Ledger and resolve discrepancies
A/R cash applications
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
EDUCATION
Indiana Wesleyan University, Marion, Ohio
BS in Business Management, Dec 2015
Indiana Wesleyan University, Marion, Ohio
MS in Human Resource Development Candidate, Expected graduation, Aug 2018
ADDITIONAL SKILLS
Strong background in Microsoft Office, Sage, QuickBooks and HedBerg Software
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