Analyst, Client Serice Support former USAF NCO with supervisory exper

Kimberly Rupp

**** *** ****, ***** ****, Florida 33566, 727-***-****, **************@*****.***

SUMMARY

Dedicated retired servicewoman focused on applying 20 years of military information technology experience to gain employment in the civilian sector. Exceptionally hard worker with diverse skill set in help desk/call center, asset management, and cyber security with leadership experience.

Excellent attention to detail Hardware/software troubleshooting and repair

User Account Management Information Assurance experience

Asset Management Quality Assurance experience

Vulnerability Management

WORK HISTORY

WSP USA, Inc • Tampa, Florida 5/2017 to Present Analyst, Client Support Services

Managed 100+ computers, provided software/hardware installation, troubleshooting and repair.

Oversaw 100+ user accounts/troubleshot access issues

Targeted aging assets for ongoing tech refresh/Windows 10 migration.

Assisted with company re-branding of local office PolyCom phones.

Utilized Windows 7 and 10, Office and Skype for Business 2016 (Office 365 platform), Active Directory,

SCCM, CAD SCCM, Bomgar, Remote Desktop Connection, Service Now, Cisco AnyConnect VPN, and Epicor

U.S. Air Force 6th Communications Squadron (MacDill AFB) • Tampa, Florida 12/2009 to 4/2017 NCOIC Client Systems/Quality Assurance Technician

Assistant Remedy Team Lead, supervised 15-member work center, provided computer/software installation,

troubleshooting and repair for multi-million dollar base data network.

Non-Commissioned Officer in Charge, CENTCOM phone shop, managed 4, oversaw phone ticket tracking.

Quality Assurance technician managed 1000+ line item unit checklist program, facilitated inspections, tracked completions/observation/re- inspections and training trends, personnel training evaluation.

IT asset management assistant Non-Commissioned Officer in Charge, supervised 1, tracked multi-million dollar base data equipment inventory and movement between sub accounts, targeted 1000+ aging assets for tech

refresh for Windows upgrade.

Guided and coordinated unit's security manager program, tracked restricted area badges, security clearances,

classified storage, personnel access verification.

Utilized Windows XP, Vista, 7, 8.1, and 10, Dameware, Office 2010 and 2013, NetIQ DRA, AFEMS-AIM

(inventory database), AFWay, and JPAS

U.S. Air Force 3rd Communications Squadron (Elmendorf AFB) •

Anchorage, Alaska

NCOIC of Help Desk and Event Management/Wing Information Assurance Office Technician

Non-Commissioned Officer In Charge Help Desk/Event Management, supervised four, opened/tracked Remedy tickets, tracked network outages/issues, coordinated with back shops during network outages, handled

classified message incidents, account creation/management (two networks, utilizing Active Directory and NetIQ DRA).

Wing Information Assurance Office technician, supervised 1, collaborated

verification/validation of base Certification and Accreditation packages.

Guided and coordinated unit's security manager program, tracked restricted area badges, security clearances, classified storage, personnel access verification.

Utilized Windows XP, Active Directory, NetIQ DRA, and JPAS.

U.S. Air Force 10th Intelligence Squadron (Langley AFB) • Hampton, Virginia 12/2002 to 11/2006 Assistant NCOIC Help Desk and Information Systems Security Office

Assistant Non-Commissioned Officer in Charge Information System Security Office, supervised 3.

Managed and created process for unit NSANet account management, minimized account creation from five

days to three.

Oversaw vulnerability management for multiple networks.

Assistant Non-Commissioned Officer in Charge Help Desk, supervised 2.

Oversaw account management for two networks, performed hardware/software installation and troubleshooting.

Utilized Windows NT, Windows NT Server, Windows 2000 and XP, Office 97 and 2000

.

U.S. Air Force 3rd Communications Squadron (Elmendorf AFB) • Anchorage, Alaska

TECHNICAL COURSEWORK

Airman Leadership School (Elmendorf AFB) • Anchorage, Alaska 2003

Learned principles required for leadership and managerial essentials for effective personnel

management.

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