Training Specialist

EKTA BEDI

**** ********* **, **** #***, Naperville, IL 60564

Cell: 630-***-****

**************@*****.***

CAREER PROFILE

People Practices Professional with exceptional interpersonal and communication skills. Adapt at managing large scale training projects while simultaneously managing administrative support for the corporate training team. Documented history of implementing progressive training programs and improving employee development.

AREAS OF EXPERTISE

Customer Service / Customer Retention. Talent Acquisition / Transformation.

Personality Development / Soft Skills Content Development / Designing.

Strong Facilitation / Presentation skills. Multi-Task Management / Detail Oriented.

Strong Communication / Interpersonal skills. Planning / Time Management skills.

Capacity to deal effectively and credibly Resourceful / Analytical skills

with all levels of management. Coaching / Team Development.

CAREER TRACK

NIIT TECHNOLOGIES

Training service provider 09/2015 to 03/2017

Training service provider with NIIT to deliver Instructor-led training (ILT) to corporate clients on soft

skills, and customer orientation using ADDIE method.

Campus to corporate training program. Successfully trained over 600 employees.

Manage assigned work against defined project timelines; reporting progress periodically to Training

Manager or other stakeholders.

Freelance Trainer 01/2010 to 09/2015

Design, develop, and evaluate learning solutions for Customer Relationship Management (CRM)

training conducted for Asian Institute of Medical Sciences.

Visiting faculty with Career Development Center at Manav Rachna International University conducting

Personality development, Behavioral and Interviewing skills training for students.

WIPRO BPO SOLUTIONS SERVICES

Recruiter - Talent Acquisition 12/2008 to 12/2009

Evaluating candidates on voice clarity, accent, fluency, and grammar.

Aligning new hires to the various process by matching their competency with process requirement.

Constantly evaluating the assessment tool and bridging gaps.

INVESTMENT TECHNOLOGY GROUP

Chicago, Illinois

Executive Assistant 04/2008 to 07/2008

Managed accounts receivable/payable and the processing tracking of vendor invoices and payments for

various departments using JD Edwards software.

Provided administrative support and assistance to C-suite executives.

Other administrative responsibilities include meeting planning, office supply management, and general

receptionist activities.

JATAAYU SOFTWARE INC

Bellevue, Washington

Administrative Head – US Region 10/2006 to 07/2007

Maintained highly confidential information across key assignments.

Created invoices, purchase orders, documented files, and interacted with the clients and accountants to

balance accounts.

Independently handled various operations between three countries - US, UK and India.

Reduced overhead cost by $2000/week by consolidating operations and negotiating competitive rates

with service providers.

WIPRO BPO SOLUTIONS SERVICES

New Delhi, India

Senior Trainer - Talent Transformation 10/2004 to 01/2006

Designed and implemented new hire training process for AOL, which included being trainees' SPOC.

Conducted Train-the-Trainer sessions to transition new content to Subject Matter Experts (SME's) and

Up-training for the floor employees.

Responsible for release reports for the batches and updating administrative tasks & Reports.

Coordinated OJT with Operations and Training team.

Streamlined classroom training that resulted in 30% cost savings for the AOL training process.

CONVERGYS

Gurgaon, India

In-Team Trainer 08/2002 to 09/2004

Provided floor support and new hire training for DIRECTV process.

Promoted from customer care officer to trainer within 16 months for achieving outstanding quality

performance during my tenure.

Mentor for assigned DIRECTV Trainers - dedicated, and In-Team.

Managed transport roistering and logistics.

Spearheaded training of cyber batches within the DIRECTV process.

SMX TECHNOLOGIES

Chief of Staff 03/2002 to 07/2002

Developed and organized HR department policies while establishing general standards and procedures.

Created employment contracts, maintained employee records and expense claims.

THE TIMES OF INDIA

Editor and Reporter 09/2000 to 03/2002

Over 60 bylines published in The Times of India

Edited articles and stories for Times of India News Service (TOINS).

EDUCATION

POST-GRADUATE DIPLOMA: HUMAN RESOURCES July 2004

Symbiosis Institute of Business Management Pune

BACHELOR OF JOURNALISM: JOURNALISM March 2001

Maharaja Agrasen College

CERTIFICATES AND AFFILIATIONS

Completed Fundamentals of Training with ASTD Puget Sound.

Completed TTT by the Training Academy team of the Organization and Dale Carnegie.

Successfully completed 'Situational Leadership Model' of TL Academy by Door Consultancy.

CI TIP in One Training attended in Convergys

Volunteer with the ASTD chapter Puget Sound

ACCOMPLISHMENTS

Certificate of Appreciation for valuable support to Talent Transformation by VP, Talent Transformation

at Wipro.

Certificate of Recognition for achieving outstanding Quality Performance at Convergys.

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