Customer Service Manager

Sunny Choi

**** ********* ****** ***, ***#***

Columbus, OH 43202

614-***-**** ********.*******@*****.***

QUALIFICATION SUMMARY:

A professional experienced in working in a fast-paced/high volume environment demanding strong organizational, HR, technical, customer service and interpersonal skills. Highly trustworthy, confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects and tasks effectively. Capabilities include, but not limited to:

HR policies/procedures Issuing Payrolls/Reimbursements Recruitment

Customer Service/Relations Employee Counseling Quickbooks

Staffing ADP Workforce Bilingual: English/Korean

Staff Development & Training Performance Appraisal Budget Planning

Wellness Programs Executive Assistance Microsoft Office

Windows XP/7 /Mac OS Program & Event Management Business Analytics EDUCATION:

THE OHIO STATE UNIVERSITY, Fisher College of Business, Columbus, Ohio Bachelor of Science in Business Administration, December 2015 Specialization: Human Resources, GPA: 3.37

PROFESSIONAL AFFLIATION:

Member, Society for Human Resource Management

EXPERIENCE:

Kegler Brown Hill + Ritter Co. LPA Columbus, Ohio

Human Resources Specialist, July 2017- Current

Maintained more than 120 employee files (personnel and insurance). Assisted with tracking time off, short-term disability, FMLA. Collected required documents such as I9, beneficiary forms, and tax forms

Provided administrative support for all HR functions, including filing, copying, general correspondence and support/preparation for meetings, trainings, orientations, executive travelling, etc.

Used ADP workforce to assist with bi-weekly payroll processing

Monitored staffing levels and recommended adjustments where necessary and managed legal assistant coverage during absences

Managed the benefit renewal and enrollment for health benefits, FSA, and voluntary benefits. Worked with new hires to educate them on benefits and ensure their timely enrollment

Supported Director of HR to establish wellness goals for the firm and our employees that align with the goals and objectives of the Health + Wellness Committee. Assisted with overseeing the firm’s wellness program such as an annual wellness fair and the creation of annual wellness programs.

Collaborated with the Marketing and Hospitality departments to plan and execute company events and recruiting events.

Processed monthly insurance invoices, firm reimbursements and recordkeeping.

Coordinated an orientation program for all new employees, including an introduction to the organization, staff, employee rules and responsibilities

Led summer associates recruitment and diversity scholarship program. Worked with more than 20 law schools to identify qualified candidates. Screened resumes and selected individuals that meet the criteria. Coordinated and scheduled interview with recruiting committee. Made travel arrangements and booked hotels for recruiting committees and candidates.

Generated employee attendance reports each quarter

Developed jobs descriptions and job postings.

Created employee yearly evaluations and tracked evaluations to be completed by assigned supervisors RL Ring & Associates, Dublin, Ohio

Office Administrator, February 2017-July 2017

Managed company’s book (Dublin & Springfield) and processed monthly bills, deposits, and account receivable and payable

Used Quickbooks to reconcile bank statements, to maintain the balances, enter data, issue checks and keep the records of day to day financial transactions

Analyzed company’s growth by producing employee production analysis, firm billing analysis, and business analysis.

Used CS Professional Suite to manage clients, projects, to produce billings, and expenses

Scheduled client appointments and updated staff calendars

Supported Founder of the company by routing correspondence, handling his requests and queries appropriately

Scanned, staged client documents and processed tax returns during tax season

Assisted clients in understanding their tax returns through fluent communication and provided effective communications including answering and directing calls.

Created a new system to manage files, project tracking, mails, and outstanding balances.

Prepared and processed payrolls for clients

Handled clients’ sensitive and confidential information with discretion

Monitored and managed office supplies

Northland General Dentistry, Columbus, Ohio

Dental Office Manager, September 2016 – February 2017

Kept cost of doing business through diligent scheduling procedures, and prompt billing in order to maintain current fee schedule

Created a new system to manage files, reports, deductibles, co-pays and outstanding balances.

Managed files, reports, deductibles, and outstanding balances on daily bases. Handled patient billing issues and printed monthly statement to send out to patients.

Processed and reconciled payments, verified insurance benefits, insurance claims, scheduled appointments, posted EOBS and collected patient payments weekly

Reviewed treatment plan for patients and set up financial agreements with patients

Performed HR/recruiting duties: made job descriptions, conducted interviews and presented best candidates to the owners of the practice

Processed accounts receivable, payable in a timely manner

Assisted patients in understanding their dental benefits

Closed out at the end of day with daily reports, missed appointment reports and bank deposit reports Haiku Poetic Food & Art, Columbus, Ohio

Manager, July 2011 – December 2016

Accomplished restaurant human resource objectives by recruiting, training, supervising, evaluating, monitoring, appraising, and counseling employees

Delivered effective customer service based on their needs and priorities and ensured absolute customer satisfaction

Prepared reports at the end of the shift for the Management team including staff control, food control and sales

Provided customer support by resolving their complaints about service or food quality

Managed $3,000 to $14,000 on a daily shifts as a manager

Worked efficiently with a team 25-30 people on a daily basis

Fluent communication and social skills to interact with customers

Maintained high standard of hygiene and safety by enforcing sanitation standards and procedures

Utilized Korean linguistic skills to serve international customers VOLUNTEER EXPERIENCE:

Global Community Church (OSU student organization), Columbus Ohio Conferences and Event Coordinator, August 2013 – Present

Served as a treasurer, president in college. Now serving at Global Community Church headquarter as an event coordinator

Organized and initiated in all efforts to publicize for a yearly mission’s banquet

Identified and maximized methods to spend budgets effectively for several events

Prepared paperwork, made travel arrangements, and booked conference rooms for youth conference

Created and managed budgets of $16,000 for conferences. Always delivered on time, under budget

Coordinated event logistics, including registration and attendee tracking, and presentation. Global Community Church (Non-profit Organization), Columbus, Ohio Treasurer/Bookkeeper, June 2015– July 2016

Managed the financial activities of the congregation including income, revenue, expenses and disbursements, assets, and investments

Prepared monthly financial reports by collecting, analyzing, and summarizing account information

Used Quickbooks system to maintain the balances, enter data, issue checks and keep the records of day to day financial transactions

Processed accounts receivable (grants), payable (vendors) and payroll in a timely manner

Maintained subsidiary accounts by verifying, allocating and posting transactions

Prepared and report tax information, meeting IRS requirements

Prepared year end tax information including 1099-Misc and W-2 forms

Audited and reconciled all bank and credit card accounts

Created journal entries, online transfers and payments

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