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Customer Service Assistant

Thomasville, North Carolina, 27360, United States
May 30, 2018

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Montequilla Oladapo

Mocksville, NC 972-***-****

Professional Accounts Payable/Accounts Receivable Skills

Accurately and efficiently entering data in to data bases and accounting software while ensuring precision and correct calculations

Maintaining quality and the highest levels of customer service while working in a fast paced environment and adapting readily to changes in workflows

Ensuring that journal entries are accurate by reviewing vendor and customer information with high attention to detail and funds are received according to each contract

Leading teams by scheduling, evaluating performance, and ensuring that time sheets were accurate to make sure that teams are productive and accountable

Maintaining confidentiality at all times to protect personal identification information and ensure compliance with HIPPA guidelines

Consistently exceeding quality measures and goals through utilizing highly effective organizational skills and effective customer service techniques

Notified customers and vendors when accounts were received immediately to ensure exceptional customer service

Contacting customers and other parties regarding payment discrepancies to effectively reconcile accounts

Effectively and accurately handling cash, making deposits, and operating POS Systems with accountability

Readily and urgently assisting team members to ensure that all assignments are completed on time with exceptional quality

Utilizing flexible communication style to adjust to any customer to ensure complete understanding and accurate information

Applying strong time management ability to complete assignments on time and to effectively prioritize workload to reflect agency goals

Applying strong negotiation skills to set competitive rates and to achieve mutually beneficial results

Proficient in Microsoft Office Suite, Quick Books, Peachtree, AS400, ICD-9, and CPT

Professional AP/AR History

Transaction Specialist 2016 – 2017

Northwestern Mutual (Manpower) Milwaukee, WI

Reconciled customer accounts to correct pre-processing or processing errors

Approved refund checks for closed or overpayment accounts

Corrected and Entered customer’s information

Teaching Assistant 2015 – 2016

Clara Mohammed School Milwaukee, WI

Utilized effective time management techniques to make sure that all time sensitive materials are completed with deadlines

Accurately filing information, both paper and electronically, to ensure that information is easily located by team members according to organizational filing systems

Maintains accurate and accountable records to effectively track student progress and ensures that all information is valid and factual

Loss Mitigation Clerk 2012 – 2014

Citibank Dallas, TX

Reviewed bankruptcy plans for feasibility and negotiated with debtors’ representatives with high attention to detail to minimize losses and ensure compliance

Received incoming calls and payments from customers, attorneys, and trustee and ensured that all payments were accurately entered into proper accounts

Analyzed mortgage and financial documents to ensure that procedures are properly followed, signed, and processed to ensure that claims are accurate and able to pass audits

Professional AP/AR History Continued

Auditing Clerk 2011 – 2012

Citibank (Adecco) Dallas, TX

Promoted to Loss Mitigation Clerk within First Year because of outstanding performance, high attention to detail, and dedication to quality and team work through training new team members

Organized and requested documents from other teams from multiple systems and ensured accuracy and completed files

Billing Specialist Assistant 2010 – 2010

Urology Clinics of North Texas Dallas, TX

Received payments from customers and made immediate journal entries to make sure that accounts have the most recent and current activity information

Followed up on all correspondences on outstanding medical claims for 32 doctors to ensure that all payments are collected on time

Performed general posting to adjust accounts and write off errors to ensure that all ledgers are accurate and accounts are properly paid

Accurately and efficiently prepared appeals for claims, resubmit claims, and performed all actions to obtain secure payments

Other AP/AR Experience

Patient Account Specialist 2009 – 2010

Various Contracts Dallas, TX

Accounts Receivable Specialist 2008 – 2009

Lambert’s Health Care Knoxville, TN

Customer Service/Data Entry Clerk 2007 – 2009

Cariten/Humana Knoxville, TN

Customer Service Representative 2005 – 2007

Caremark Rx Knoxville, TN

Professional Development

Certification in Business Administration 2010

ATI Career Training Center Richardson, TX

Certification in Billing and Coding and Medical Administration Assistant 2006

Tennessee Technology Center Knoxville, TN

Relevant Accounting Coursework 2005

University of Tennessee Knoxville, TN

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