Customer Service Food Safety
Resume:
Najib Karzai
* ********** ******** *********** *** 4C4
OBJECTIVE:
To help a company meet their corporate objectives in outstanding customer service by applying over twenty years’ experience in the hospitality industry.
KEY SKILLS
20 years’ experience in food and beverage
Experienced in bartending and French service
Professional manner and outgoing personality
Passionate about interacting with the public
Customer service focused
Self-directed and team oriented
Excellent verbal communication and interpersonal skills
Able to learn new systems quickly
Flexible: available to work weekends, evenings and shift work
EMPLOYMENT HISTORY
Language & Cultural Advisor (Afghanistan) 2010-2015
United States Military 2011-2015
Canadian Armed Forces 2010-2011
Advised and assisted military staff on issues relating to politics, governance, socio-economic development, and tribal dynamics.
Trained incoming personnel on Afghan history, culture, politics, and socio-economic issues
Provided research on socio-economic, political, and cultural problems and opportunities
Presented assessments on socio-economic, political, and cultural problems/opportunities
Westin Harbour Castle Hotel 1991-2009
Worked in many areas of the hotel including Lead Attendant, Waiter, Minibar Attendant
and Banquet Services
Greeted guests with a pleasant smile and superior customer service
Monitored and ensured smooth operations of appointed section
Checked for quality and presentation to designated standards
Attended to food, beverage and other service needs as appropriate
Ensured accurate and timely delivery of food and beverages
Resolved any food quality and service complaints at earliest point
Maintained current knowledge of wines and other beverages
Applied necessary precautions with regards to food safety and hygiene standards
Thanked every guest upon departure and invited them to return
EDUCATION
Secondary School Graduation Diploma
References Available Upon Request
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