Sales Customer Service

martine petion

**** **** **** ****** ********, NY 11236 646-***-**** *************@*****.***

Professional Experience

Holiday inn downtown Brooklyn - Brooklyn, NY

Housekeeping Coordinator (2016- 2017)

Assigned daily work to Room Attendants and Houseman according with business needs

Inspected guest rooms and public places within the hotel to ensure cleanliness

Effectively communicated with various departments – Front Office, Sales and Revenue Team to assure timely delivery of service in high paced environment

Responded to guest complaints

Handled all purchasing for the department

Preventative maintenance

Oversaw the day-to-day operations of the Housekeeping department in the absence of Management

Performed miscellaneous duties and assisted Director of Housekeeping and the Hotel Manager as needed

Apple Savings Bank – New York, NY

Assistant Operations Supervisor (2013-2016)

Created and processed clients' accounts while providing excellent customer service

Referred bank products based on specific sales focus

Trained tellers on banking policies and improved sales techniques toward achieving their sales goals

Implemented and tracked branch performance

Efficiently and effectively audit teller drawers on timely basis

Assisted management with complex issues

Emigrant Savings Bank – New York, NY

Bank Teller (2006-2013)

Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies.

Balanced Automated Teller Machines

Processed customer transactions per hour with extreme attention to detail.

Selling and redeeming U.S. Savings Bonds applications

Responded to customer account inquiries

Assisted with the training of new tellers

Joy M. Alessi – Brooklyn, NY

Paralegal Intern (2006)

Provided administrative legal support to a team of six attorneys.

Conducted investigative interviews with witnesses and defendants.

Researched applicable laws and codes, analyzed factual information, and prepared summary reports.

Prepared and organized case files, handled seven to ten per day.

Prepared investigation requests, petitions, briefs and motions.

Filed prepared documents with local state courts, submitting all paperwork on time

Education

Bachelors of Applied Science in Paralegal Studies

New York City College of Technology – Brooklyn, NY - 2009

MULTIPLE REFERENCES AVAILABLE UPON REQUEST

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