Customer Service Manager

Reta Vanover

**** *. ******** ********* ** *****. 443-***-**** Email: *************@*****.***

Objective

To secure a challenging position in a growing company where I can utilize my customer service experience in the healthcare industry with the ability to multitask and handle a high volume of tasks and concerns with professional and accuracy.

Skills & Abilities

Superior organizational and prioritizing skills with minimal or no supervision

Matured to practice confidentiality of information and clients privacy

High verbal and written communication skills

Trained in overdose response

Experience

CASHIER / 7 ELEVEN / APRIL 2015- SEPTEMBER 2015

Maintained cleanliness of all areas

Able to establish priorities and meet deadlines

Ordered and maintained supplies

Maintained and operated computers and machinery

OWNER / EAST COAST MAID SERVICE/ SEPTEMBER 2006- SEPTEMBER 2014

Prepared and submitted estimates to clients

Built a relationship of mutual trust with clients

Clarified the nature of a problem and evaluate alternatives

Motivated and empowered others to act

OFFICE MANAGER/ DINALAW CORPORATION / JUNE 1996-SEPTEMBER 2006

Helped others gain knowledge and skills able to create an effective learning environment

Presented information and ideas clearly

Maintained 8 teams to ensure daily productivity

Maintained payroll and billing using Quickbooks software

TAX PREPARER/ JACKSON HEWITT TAX SERVICES/ JANUARY 2012- APRIL 2012

Identified all possible options to ensure the best outcome for clients tax returns

Prepared and submitted tax returns in a timely manner

Communicated effectively to justify a position or influence a decision

Handled complaints or concerns in a professional manner

Education:

Diploma 2017 BBCC

BAHEC ( Baltimore Area Health Education Center)

Community Health Worker Training

Completed February 2018

Volunteer

St. Peter Claver Church

Organized church functions ( collected donations and found volunteers to help feed and clothe the homeless)

Communicated between the community and the necessary resources for homelessness, food, and medical issues)

Educated the community on programs that would be beneficial to better their health and well being

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