Information Technology Active Directory

Nathaniel Allen

**** ********** **** ****** *****, MD 20748 *********.*******@*****.*** 240-***-****

MCP Certified Security+ Certified

Information Technology professional with more than 15 years experience, leading, implementing, and facilitating IT projects completion. Extensive background in helpdesk analysis, systems administration, & IT systems deployment in large enterprise organizations including local and federal agencies. Proven project management, training, and communications skills. Expertise in troubleshooting, thin client computing, and infrastructure management with a focus on information security and reliability.

TECHNICAL SKILLS & EXPERTISE

Operating Systems: Windows 2007, 2008, 2010, and MAC

Hardware: Routers, Switches, Hubs, Print Management Solutions, Wireless Routers, PDAs

Networking Protocols: DNS, DHCP, TCP/IP, IPX SPX, SMTP, VPN, VOIP and FTP

Software: SharePoint, Acrobat Reader, Microsoft Office 2010, 2013, McAfee, Symantec, Exchange Server, Window Server 2008, Active Directory, Remedy, HelpSTAR 2010, Track It Meditech VNC Viewer and Dame Ware

TRAINING & CERTIFICATIONS

MCP Certified

Security + Certified

expected 2018 Systems Security Certified Practitioner (SSCP)

EDUCATION

Associates Degree ECPI Computer Institute Virginia Beach, VA graduated 1992

PROFESSIONAL EXPERIENCE

Cybersecurity Analyst Whitehawk, Inc. Alexandria, VA 02 – present

Customer assistance with CyberPath questions and troubleshooting.

Monitoring and managing customer communications to inform, address or assign to appropriate personnel.

Assist in content development and Customer communication enhancements.

Helpdesk Analyst II United Medical Center Washington, DC 10/2017 – 02/2018

Responsible for front-line support for both desktop and laptop users. Interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and application support personnel.

Provide excellent customer service, good verbal and written communication skills. Work closely with users to resolve their computer related challenges.

Systems Analyst 2 CACI (Department of Homeland Security) Washington, DC

09/2015 – 06/2017

Responsible for installing, maintaining, and upgrading computer workstations, printers and software. Managed user accounts, and handled onboarding and off-boarding of users. Served as a desk-side support technician for incidents within the service area meeting SLA objectives.

Assisted clients in solving their computer related and networking problems and provided basic training for the customers. Used Remedy service management to track incident and service requests.

Deployment Technician AECOM (Securities and Exchange Commission) Washington, DC 08/2015 – 09/2015

Granted a Public Trust Clearance. Deployed hardware to end-users. Collaborated with Deployment Engineers and Leads on required hardware changes.

Provided a high level of technical support to the leads and project management teams. Performed testing of controls. Addressed requests for system enhancements.

Information Technology Specialist DC Department of Employment Services Washington, DC 05/2010 – 11/2012

Set up equipment for employee use in an organization with over 500 employees, performing and ensuring proper cable installation, operating systems and applicable software packages at headquarters and satellite locations across the District of Columbia.

Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or provide technical assistance and support.

Provided support and training for end-users, and technical support for community based functions. Responsible for Helpdesk and asset management.

Information Technology Specialist Data Systems and Technology, Incorporated Reston, VA 11/2009 – 05/2010

Oversaw the procurement and management of Corporate Office hardware and software including proposal writing focused on cost analysis. Responsible for the company’s intranet site. Administered SharePoint sites, content management and permissions.

Provided on site support and training for corporate office end-users. Set new employee active directory and Microsoft Outlook accounts, including contacts and forwarding email accounts.

Information Technology Specialist DC Child and Family Services Agency Washington, DC 05/2000 – 06/2009

Oversaw organizational operations to ensure 99.9% uptime in operations for maintaining, monitoring, and analyzing a TCP IP based protocols distributed Microsoft centric network operation.

Led various projects in the gathering and analysis of requirements using standardized policies and procedures that fostered successful resolution of infrastructure and operational network components.

Implemented, maintained, and administered high end LAN oriented systems.

Provided training, support, and guidance in the delivery of administrative system functionality including the development of a training and consultation service framework for the agency.

Responsible for ensuring system continuity including support for the system architecture, system generated alternatives, configuration management needs, inclusion of data management and system utility capabilities.

Created successful performance management and capacity planning initiatives, and telecommunication network control infrastructure strategies that were instrumental in IT operational growth.

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