Manager Management
Resume:
Joseph A Sarzyniak, MBA
**** ******* ***, ***** *********, NY 14120 Telephone 716-***-****
************@***.***
SUMMARY
Operations professional with demonstrated expertise as an operations manager within custodial/hotel/business operations. Extensive practical work experience and education culminating in an MBA. Proven creative professional leader excelling in personal development and process management.
PROFESSIONAL EXPERIENCE
US Small Business Administration Office of Disaster Assistance Call Center, Disaster Reserve Assistant October 2017 – March 2018
Responsible for communicating the SBA Disaster Assistance Program to the public.
Resolution of complex application dilemmas or delays.
Sodexo - Custodial Mgr 2, University at Buffalo/Children’s Hospital April 2010 – May2017
Motivating, developing, and directing cleaners, identifying the best people for the job. Plan and prepare employee work schedules, coordinate activities, provide services in an efficient and timely manner.
Inspect work performed to ensure that it meets specifications and established standards.
Confer with staff to resolve performance/personnel problems and to discuss company policies.
Investigate complaints about service/equipment, take corrective action.
Maintain required records of work hours, budgets, payrolls, and other information.
Inspect and evaluate the physical condition of facilities to determine the type of work required.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Inspect and maintain equipment to ensure that it is in working order.
Proficient expertise in carpet shampooers, carpet steamers, floor burnishers, floor polishing machines, power floor buffers, powered floor washers.
Buffalo/Niagara Marriott – Director of Services July 2007 - October 2008
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, personnel information systems.
Coordinate activities with other departments to ensure guest services are provided in an efficient and timely manner.
Inspect work performed to ensure that it meets specifications and established standards.
Comprehension of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Understanding of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Establish and implement operational standards and procedures for the departments supervised.
Maintain required records of work hours, budgets, payrolls, and other information.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Direct and coordinate department’s financial and budget activities to fund operations and increase efficiency.
Responsible for the daily operations of Laundry and staff.
SHG Management and Consulting October 2004 – July 2007
Director of Services, Hampton Inn and Oakwood Conference Center
Assistant General Manager, Barton Hill Hotel and Spa
Familiarity of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources – expertise in the principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Hilton Virginia Beach- Director of Housekeeping June 2005 – October 2005
Oversaw the management of housekeeping department, preopening organization of guest rooms, hiring, training of all staff and managers.
The Bellmoor Inn and Spa – Director of Housekeeping April 2003 - December 2003
Seasonal position – upscale luxury boutique hotel, included fiscal management, quality assurance, personnel management for the housekeeping, maintenance, laundry departments.
The Inn at Perry Cabin – Director of Services May 2002 -January 2003
Responsibilities included fiscal management, quality assurance, scheduling, supervising, and all personnel management for the housekeeping, maintenance and laundry departments of this 5 star luxury resort.
Performance Hospitality September 2000 -January 2002
Hilton Newark Gateway - Director of Services at union hotel environment where responsibilities included fiscal management, quality assurance, scheduling, supervising, and all personnel management for the housekeeping and laundry departments of this full service 298 room property. Achieved high guest satisfaction levels and cleanliness scores among the top 10% within all of Hilton properties.
Philadelphia Marriott – Housekeeping Manager May 1998 – July 1999
Oversaw daily housekeeping operations of this 1400 room, full-service, Marriott hotel with a housekeeping team of 150 members. Supervised, trained and conducted annual performance appraisals for all team members. Instrumental in opening of an addition of 210 room concierge suites. Responsible for managing the health club and pool facilities.
United States Navy – Religious Program Specialist 3rd Class Petty Officer
USS Blue Ridge LCC -19 / Marine Corps Recruit Depot June 1991 – June 1995
EDUCATION
Johnson and Wales University, Providence, Rhode Island
Bachelor of Science Hotel/Restaurant Institutional Management, May 1998, Cum Laude
Associate of Science Hotel/Restaurant Institutional Management, May 1997, Cum Laude
Medaille College, Amherst, New York
Master of Business Administration, November 2006
Excellent references furnished upon your request.
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