Medical Assistant Customer Service

Tina Lynn Frye

215-***-**** • ************@*****.***

Talented Laboratory Professional

Customer focused and team oriented professional with over 12 years of trusted experience in biomedical/laboratory/pharmacy environments. Works well in fast-paced, high-stress, and deadline-oriented projects individually or as part of a team. Fully versed in Code of Federal Regulations, Blood Service Directives, AABB and GMPs.

GMP Antigen Testing Cryo QC FDA Trainer

Professional Experience

Omnicare/CVS

King of Prussia, PA 2017 - Present

Pharmacy Technician – E-Kit

Prepare medications according to prescription orders with accuracy in count, measure, and mix

Maintain confidential patient records according to policies, procedures, and regulations

Prepack bulk medications, fill bottles with prescribed medications, and type/affix labels

Fill daily drug order through different dispensing systems and maintain E-Kits accurately and efficiently under the supervision of a licensed pharmacist

Triage customer service requests and medication orders by department, urgency, and information/response

Maintain facility and customer medical record forms and enter all non-medication orders into customer specific profiles

Maintain narcotic and supplemental E-Kits following established policies and procedures

Use appropriate pharmacy program to bill patients on monthly cycle for medications used from E-Kits

Rex Medical

Conshohocken, PA 2016 - 2017

Clean Room Technician II

Manufactured and assembled surgical devices, such as wound closure devices, surgical implants, artificial material dialysis and vascular catheters

Responsible for maintaining the sterility and integrity of certified ISO09001 clean room

Ensured lab reagents were in compliance and maintained inventory of same

Inputted results of daily batch production data into Rex Medical systems

Performed quality checks and validate laboratory equipment daily

American Red Cross, Penn-Jersey Blood Services Region

Philadelphia, PA 2000 - 2015

Laboratory Technician III, National Reference Laboratory

Key Member of National Reference Laboratory team in a 24-hour operation, focusing on the safe identification and testing of specialty blood products for hospitals in the Tri-State area

Responsible for locating antigen negative red cells compatible for immune compromised patients

Performed Cryo QC for 14 years for Penn-Jersey Region NRL

Trained new employees to ensure compliance with Code of Federal Regulations, Blood Service Directives, and GMPs and SOPs

Ensured compliance with all regulatory agencies and maintained readiness for on-site FDA Inspections and internal audits

Demonstrated laboratory techniques to FDA Inspectors during several inspections

Perform data entry and operate the computer programs associated with confidential patient data and test results

Execute the quarantine and disposition of unacceptable products/samples

Calibrate and perform daily quality control checks on all lab equipment

Perform clinical assays, GEL testing, and Antigen typing

Manage SCARF samples on a global level

Coordinate the ordering and inventory of all lab supplies

Partner with Product Management department to ensure timely delivery of specialty products

Prepare reports in areas of inventory status, distribution and staff productivity

Participated in equipment validation

American Red Cross, Penn-Jersey Blood Services Region

Philadelphia, PA 1998 to 2000

Manufacturing Laboratory Assistant

Prepared blood components, including but not limited to red blood cells, fresh frozen plasma, platelet concentrates, and recovered plasma

Met the quality and quantity production and distribution goals established by the department

Release frozen plasma for fractionation including but not limited to reviewing of all necessary paperwork, accurately placing labels, and computer verification of labeled products

Performed labeling of all blood products with proper type and specification to ensure safety and efficacy

Inventory reconciliation of all products in the manufacturing laboratory

Maintain accurate, legible, and complete manufacturing department records

Dr. Suda Patnaik

Philadelphia, PA 1997-1998

Medical Assistant

Performed venipuncture, EKG’s, immunizations, injections, performed vitals, scheduled appointments, organization of patient files

Education

Community College of Philadelphia, PA

Attended courses toward degree - 2008

Certifications

Star Career Academy, Philadelphia, PA

Phlebotomy Certification - 2015

Delaware Valley Academy of Medical and Dental Assistants, Philadelphia, PA

Medical Assistant - 1995

Certification earned 1996

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