Customer Service Accounting Clerk
Resume:
Daniel F. Dominguez
El Paso, Texas 79928
******@***.***
Summary
Dependable, responsible Customer Service professional with solid experience in the Manufacturing industry. Excels at listening and understanding customer needs, and communicating options and solutions. Work well under pressure and adaptable.
Professional Experience
Trans-Expedite, EL Paso, Texas 2014-2017
Collections & Invoicing
Archiving Invoices and backup, Research Incoming receivers for Credit .
V-Tech Solutions, Silver Spring, MD 2013-2014
Customer Service Rep Inbound
Kessler Industries Inc, El Paso, TX 1992-2011
Collections / Accounting Clerk
Handle inbound and out bound calls to customer's nationwide including Canada and the Caribbean. Negotiated settlements and payment agreements. Effectively answered customer inquiries and provided information regarding credit and balance due.
* Successfully de-escalated irate customers, resulting in increased customer payments
* Review incoming cash receipts for collection purposes and claims.
* Research and analyze chargeback's to determine validity and dispute or credit.
* Research and apply incoming receivers for credit.
* Set up bank deposits as checks are received.
* Perform pre-sale credit risk evaluation, including financial statement analysis
Working knowledge of MS Word, MS Excel
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