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Customer Service Manager

Location:
Hawthorne, California, United States
Posted:
May 31, 2018

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Resume:

OBJECTIVE

Position as Manager, Manager Intern, Manager Assistant, Customer Service or Marketing Manager; utilizing skills in customer service, problem solving, negotiation, communication, incremental sales, strategy implementation, Management and Marketing education, team work, excellent interpersonal relations.

SUMMARY OF QUALIFICATIONS

Bachelor of Science Degree in Business Administration: Management and Human Resources in December, 2014

Fluent in Spanish and English, written and spoken

Dean’s List, California State University Dominguez Hills in Spring 2013; Fall, 2012

Dean’s List, El Camino College in Fall, 2010 and Spring, 2011

Ten years customer service experience

Adaptability and Flexibility

Schedule and supervise other employees

Incremental Sales knowledge

Proposed and implemented strategies to improve customer service

Responsible for comply with the customer service mission promise

Work under pressure, and deadlines

Promote initiatives and projects

EDUCATION

August, 2012 to December 2014

California State University Dominguez Hills Carson, CA

Major: Business Administration: Management & Human Resources GPA: 3.287 Overall: 3.396

June, 2009 to June, 2012

El Camino College Torrance, CA

Major: Business Marketing GPA: 3.50

Associate of Science Degree in Business Marketing in June, 2012

Major: Business Management GPA: 3.49

Associate of Science Degree in Business Management in December, 2011

EXPERIENCE

January 2016 to Present

Lynwood Unified School District Lynwood, CA

Instructional Special Needs, Substitute

Provide teacher support

Interact with children and teenagers with methods to improve memory and learning

Comply with the district, federal, state, and city educational regulations

March 2015 to October 2016

The Orlando Hotel Beverly Hills, CA

Auditor and Front desk Manager on Duty:

Utilize proper shift change methods to ensure balancing all accounts (cash drawer, miscellaneous accounts, voids and adjustments)

Ensure that guest payments are handled correctly, maintaining individual casher accountability

Review and maintain the Front Desk system reports to correspond with stayover, checkouts and arrival for the day

Provide courteous guest service and respond promptly to guest’s requests, questions or complaints

Train new personnel with the Auditor and Front Desk duties and procedures

September 2012 to February 2015

Self-Employee: KJ (Karaoke Jockey) for various venues

Contractor and Contract Advisor for J.C. Maids.

February, 2011 to September, 2012

El Camino College Counseling Center Torrance, CA

Office Assistant

Scheduled counseling appointments for students

SARS computer program knowledge

Answered phones and filed documents

Clarified students’ inquires, established trust and confidence with students

June, 2006 to July, 2009

J.C. Maids Hawthorne, CA

Operations Manager

Scheduled and supervised employees

Created and implemented new strategies for the improvement of operational processes

Promoted customer service

Maintained high level of performance

Improved achievement of goals with use of new and better equipment

March, 1996 to March, 2007

Alamo Rent-A-Car Inglewood, CA

Customer Service Representative

Achieved problem solving skills

Demonstrated high customer service skills

Demonstrated excellent knowledge of Odyssey computer system

Provided customer satisfaction

Supervised employees when managers were not present

Trained new employees for customer service and rental agent positions

Maintained and improved Incremental Sales goals

CAPABILITIES AND SKILLS

Exceptional ability with problem solving and negotiation

Outstanding skills in customer service, teamwork and supervision

Great ability to motivate and train other employees in usage of computerized systems and business procedures (OPERA, Odyssey)

Remarkable management leadership skills to assign job duties, coordinate work, and supervise

Excellent teamwork and communication skills to assist Managers and co-workers in order to resolve problems; clarify doubts and questions from customers and clients

Extraordinary Spanish language skills native fluency

Proficient in Word, Access, Power Point and Excel

AWARDS, HONORS, AND ACTIVITIES

Dean’s List, Cal. State University Dominguez Hills. Carson, CA Spring 2013, Fall, 2012

Dean’s List, El Camino College Torrance, CA Spring, 2011, and Fall, 2010

Associate of Science Degree in Business Marketing with Honors, El Camino College Torrance, CA June, 2012

Certificate of Accomplishment, Marketing with High Honors, El Camino College Torrance, CA December, 2011

Karaoke DJ (KJ), and Entertainer (MC, Singer)



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