Customer Service Manager
Resume:
OBJECTIVE
Position as Manager, Manager Intern, Manager Assistant, Customer Service or Marketing Manager; utilizing skills in customer service, problem solving, negotiation, communication, incremental sales, strategy implementation, Management and Marketing education, team work, excellent interpersonal relations.
SUMMARY OF QUALIFICATIONS
Bachelor of Science Degree in Business Administration: Management and Human Resources in December, 2014
Fluent in Spanish and English, written and spoken
Dean’s List, California State University Dominguez Hills in Spring 2013; Fall, 2012
Dean’s List, El Camino College in Fall, 2010 and Spring, 2011
Ten years customer service experience
Adaptability and Flexibility
Schedule and supervise other employees
Incremental Sales knowledge
Proposed and implemented strategies to improve customer service
Responsible for comply with the customer service mission promise
Work under pressure, and deadlines
Promote initiatives and projects
EDUCATION
August, 2012 to December 2014
California State University Dominguez Hills Carson, CA
Major: Business Administration: Management & Human Resources GPA: 3.287 Overall: 3.396
June, 2009 to June, 2012
El Camino College Torrance, CA
Major: Business Marketing GPA: 3.50
Associate of Science Degree in Business Marketing in June, 2012
Major: Business Management GPA: 3.49
Associate of Science Degree in Business Management in December, 2011
EXPERIENCE
January 2016 to Present
Lynwood Unified School District Lynwood, CA
Instructional Special Needs, Substitute
Provide teacher support
Interact with children and teenagers with methods to improve memory and learning
Comply with the district, federal, state, and city educational regulations
March 2015 to October 2016
The Orlando Hotel Beverly Hills, CA
Auditor and Front desk Manager on Duty:
Utilize proper shift change methods to ensure balancing all accounts (cash drawer, miscellaneous accounts, voids and adjustments)
Ensure that guest payments are handled correctly, maintaining individual casher accountability
Review and maintain the Front Desk system reports to correspond with stayover, checkouts and arrival for the day
Provide courteous guest service and respond promptly to guest’s requests, questions or complaints
Train new personnel with the Auditor and Front Desk duties and procedures
September 2012 to February 2015
Self-Employee: KJ (Karaoke Jockey) for various venues
Contractor and Contract Advisor for J.C. Maids.
February, 2011 to September, 2012
El Camino College Counseling Center Torrance, CA
Office Assistant
Scheduled counseling appointments for students
SARS computer program knowledge
Answered phones and filed documents
Clarified students’ inquires, established trust and confidence with students
June, 2006 to July, 2009
J.C. Maids Hawthorne, CA
Operations Manager
Scheduled and supervised employees
Created and implemented new strategies for the improvement of operational processes
Promoted customer service
Maintained high level of performance
Improved achievement of goals with use of new and better equipment
March, 1996 to March, 2007
Alamo Rent-A-Car Inglewood, CA
Customer Service Representative
Achieved problem solving skills
Demonstrated high customer service skills
Demonstrated excellent knowledge of Odyssey computer system
Provided customer satisfaction
Supervised employees when managers were not present
Trained new employees for customer service and rental agent positions
Maintained and improved Incremental Sales goals
CAPABILITIES AND SKILLS
Exceptional ability with problem solving and negotiation
Outstanding skills in customer service, teamwork and supervision
Great ability to motivate and train other employees in usage of computerized systems and business procedures (OPERA, Odyssey)
Remarkable management leadership skills to assign job duties, coordinate work, and supervise
Excellent teamwork and communication skills to assist Managers and co-workers in order to resolve problems; clarify doubts and questions from customers and clients
Extraordinary Spanish language skills native fluency
Proficient in Word, Access, Power Point and Excel
AWARDS, HONORS, AND ACTIVITIES
Dean’s List, Cal. State University Dominguez Hills. Carson, CA Spring 2013, Fall, 2012
Dean’s List, El Camino College Torrance, CA Spring, 2011, and Fall, 2010
Associate of Science Degree in Business Marketing with Honors, El Camino College Torrance, CA June, 2012
Certificate of Accomplishment, Marketing with High Honors, El Camino College Torrance, CA December, 2011
Karaoke DJ (KJ), and Entertainer (MC, Singer)
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