Heather D. Poss

**** ******** **

Groves, TX ****9

409-***-****

PROFILE

Property Manager and Assistant Property Manager in the multi-family property business seeking challenging position that will utilize my strong customer service and organizational skills.

EMPLOYMENT HISTORY

ITEX Property Management-Port Arthur, Texas

March 2016-Current

Property Manager

Responsible for maintaining 222 unit property

Collection of rent and other money due

Responsible for maintaining water billing for property

Respond and resolve resident complaints in a timely manner

Coordinate with vendors for construction repairs

TPG Property Management-Houston, Texas

March 2013-March 2016

Assistant Manager – Tax Credit Community

Responsible for six figure collections for property

Exceeded required collection goals

Work closely with City of Houston and Harris County Housing Authority

Writing and Closing all maintenance requests in Yardi Voyager for the property.

Process applications under strict Tax Credit Compliance Regulations

Schedule and coordinate with vendors needed repairs and replacements

Management of Property cable system in Yardi Voyager

Prepared and processed all resident renewals for the property

Reported directly to the Property Manager and responsible for management of the property in her absence

Respond and resolve resident complaints, concerns, and requests on timely basis to ensure resident satisfaction.

Arruth Associates Inc- Houston, Texas November 2009- October 2012

Property Manager/Assistant Manager

Responsible for overall achievement of the Property.

Exceeded owner’s financial objectives for the Property.

Processing of monthly reports, bi-monthly inspections, and weekly operating reports. Work with Regional/ Property Managers to correct unfavorable variances and improve NOI.

Supervise make ready, porter, and maintenance staff.

Respond and resolve resident complaints, concerns, and requests on timely basis to ensure resident satisfaction.

Consistently enforce policies of the property, serve lease violations, and process/ file evictions.

Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).

Process applications for approvals (i.e., credit check, rental history, criminal background, etc.) Utilization of Blue Moon Software. Follow-up with applicant regarding status.

Process A/P invoices, handle petty cash, rent collections.

BMW Mini Cooper of The Woodlands / BMW of Houston North

Service Manager February 1999- November 2009

Provide customer service above and beyond expectations.

Educating and problem-solving with customer on technical issues and vehicle operations.

Strengthened the dealership reputation by providing expert technical explanations and resolving product disputes between customers, dealer and manufacturers.

Process payments from customers, insurance companies and body shops.

Manage daily activities of service drive

Attend daily and monthly sales meetings

Train and develop new employees

Ensure the mark of Excellence is created with every customer

Maintain the best possible customer satisfaction possible currently in the top 10 in the entire corporation.

EDUCATION

Chester W. Nimitz High School- Houston, Texas

High School Diploma Graduated May 1994

SKILLS

Yardi Voyager

Proficient in Microsoft Word and Excel

Proficient in Bluemoon Software.

Excellent communication skills

Professional workmanship

Empathy and Sympathy recognition of customers and their concerns

Multi task oriented

10 Key by touch

REFERENCES AVAILABLE UPON REQUEST

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