Manager Property
Resume:
Heather D. Poss
Groves, TX ****9
PROFILE
Property Manager and Assistant Property Manager in the multi-family property business seeking challenging position that will utilize my strong customer service and organizational skills.
EMPLOYMENT HISTORY
ITEX Property Management-Port Arthur, Texas
March 2016-Current
Property Manager
Responsible for maintaining 222 unit property
Collection of rent and other money due
Responsible for maintaining water billing for property
Respond and resolve resident complaints in a timely manner
Coordinate with vendors for construction repairs
TPG Property Management-Houston, Texas
March 2013-March 2016
Assistant Manager – Tax Credit Community
Responsible for six figure collections for property
Exceeded required collection goals
Work closely with City of Houston and Harris County Housing Authority
Writing and Closing all maintenance requests in Yardi Voyager for the property.
Process applications under strict Tax Credit Compliance Regulations
Schedule and coordinate with vendors needed repairs and replacements
Management of Property cable system in Yardi Voyager
Prepared and processed all resident renewals for the property
Reported directly to the Property Manager and responsible for management of the property in her absence
Respond and resolve resident complaints, concerns, and requests on timely basis to ensure resident satisfaction.
Arruth Associates Inc- Houston, Texas November 2009- October 2012
Property Manager/Assistant Manager
Responsible for overall achievement of the Property.
Exceeded owner’s financial objectives for the Property.
Processing of monthly reports, bi-monthly inspections, and weekly operating reports. Work with Regional/ Property Managers to correct unfavorable variances and improve NOI.
Supervise make ready, porter, and maintenance staff.
Respond and resolve resident complaints, concerns, and requests on timely basis to ensure resident satisfaction.
Consistently enforce policies of the property, serve lease violations, and process/ file evictions.
Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
Process applications for approvals (i.e., credit check, rental history, criminal background, etc.) Utilization of Blue Moon Software. Follow-up with applicant regarding status.
Process A/P invoices, handle petty cash, rent collections.
BMW Mini Cooper of The Woodlands / BMW of Houston North
Service Manager February 1999- November 2009
Provide customer service above and beyond expectations.
Educating and problem-solving with customer on technical issues and vehicle operations.
Strengthened the dealership reputation by providing expert technical explanations and resolving product disputes between customers, dealer and manufacturers.
Process payments from customers, insurance companies and body shops.
Manage daily activities of service drive
Attend daily and monthly sales meetings
Train and develop new employees
Ensure the mark of Excellence is created with every customer
Maintain the best possible customer satisfaction possible currently in the top 10 in the entire corporation.
EDUCATION
Chester W. Nimitz High School- Houston, Texas
High School Diploma Graduated May 1994
SKILLS
Yardi Voyager
Proficient in Microsoft Word and Excel
Proficient in Bluemoon Software.
Excellent communication skills
Professional workmanship
Empathy and Sympathy recognition of customers and their concerns
Multi task oriented
10 Key by touch
REFERENCES AVAILABLE UPON REQUEST
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