Customer Service Microsoft Office
Resume:
Phillip Hall
Marengo, IA ***01
************@*****.***
linkedin.com/in/philliprhall/
Authorized to work in the US for any employer
Work Experience
Engineer II
Pomeroy IT Solutions - Hebron, KY
July 2007 to May 2018
1020 Petersburg Road, Hebron, KY 41048. 859-***-****. Client: Hewlett-Packard at Iowa City Procter & Gamble locations. Contact: Jeff Smith Field Services Manager DXC/P&G/Coty Accounts Pomeroy Office: 513-***-****
Mobile: 513-***-****
Email: *****.**.*@**.***
PC/Network Support
Technician
VGM & Associates - Waterloo, IA
October 1999 to July 2007
Support Technician
TAD Technical Services Corporation - Cedar Rapids, IA February 1997 to October 1998
Education
Bachelor of Science in
Business
Upper Iowa University
Associate of Applied Sciences
Hawkeye Community College - Waterloo, IA
West High School - Waterloo, IA
Certifications/Lice
nses
Cisco Certified Network Associate (CCNA)
September 2010 to August 2019
CompTIA Network+ Certification
January 1999 to Present
CompTIA A+ Certification
January 1999 to Present
Microsoft Certified Professional (MCP)
June 1999 to Present
Additional
Information
Possess internationally accepted computer credentials (Trained in hardware/network interoperability, diagnosis of communication system malfunctions, and software installation and configuration.) Knowledgeable in the use, operation, installation, and abilities of all Microsoft operating systems, as well as Microsoft Office. Extremely familiar with the use of Norton Ghost (automated archival/backup/installation program.) Received additional software training in Borland Paradox 4.5 for DOS, and Corel Paradox 8.0 for Windows. Received Project Management training, Order Tracking, and have Purchasing experience. Produced Technical Writings and Procedures. Trained in Telemarketing techniques, vocal skills, sales techniques, and customer service via telephone. Schooled in visual merchandise set-up and display, Marketing and Managerial skills and principles, oral and written communication. Able to type. Possess basic Accounting knowledge. Linux (Slackware, Debian, SuSE) experience. Avaya PBX and Audix administrative experience. Windows Server Update Services (WSUS) administration experience. ADDITIONAL INFORMATION AVAILABLE ON REQUEST
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