Customer Service Microsoft Office
Resume:
Pamela Mueller
Centennial, CO 80015
***************@*****.***
SUMMARY
Dedicated professional seeking a position in a financial institution where I can utilize my sales, relationship building and communication skills to build a long-lasting career. EXPERIENCE
BankWork$, Bank Career Training Program, Aurora, CO April 2018 - Present
Developed strong understanding of bank products and services
Acquired relationship-building skills and developed effective listening techniques
Gained knowledge and understanding of banking terminology, procedures and regulations Customer Care Associate, North Highland, Englewood, CO January 2018 – April 2018
Ability to maintain high level of professionalism and increase customer loyalty, while promoting Western Union services
Processed payment transactions through credit card terminals efficiently and accurately, demonstrating close attention to detail
Consistently ensured compliance with policy, procedures and regulations Customer Service, Kelly Services-Temp Agency for Anthem, Denver, CO April 2017 - January 2018
Proven ability to respond in a timely manner to member questions regarding insurance benefits, eligibility, claims and billing
Demonstrated the ability to analyze customer complaints and provide creative solutions
Thoroughly documented inquiry outcomes for accurate tracking and analysis HR Benefits Advisor, Businessolver, Greenwood, CO June 2015 – January 2016
Rapidly promoted to work with large client relationship, based upon strong written and verbal communication skills, dependability and professionalism
Enrolled employees in group health benefits, demonstrating strong computer aptitude and knowledge of products and services
Recognized as a “Top Performer” on the Cognizant team for high customer satisfaction scores Trainer/Quality Analyst, Sales Agent, Connextions/Optum, Centennial, CO August 2013 – June 2015
Promoted to leadership roles for demonstrating the ability to meet and exceed expectations
Evaluated and monitored agents to ensure delivery of excellent customer experience
Delivered curriculum and facilitated agents through the learning process
Demonstrated ability to identify trends in data and implement training solutions
Provided effective feedback to improve agent-performance EDUCATION
BankWork$, Bank Career Training Program, Certificate Endorsed by the Colorado Bankers Association
Bachelor’s Degree in Elementary Education, University of Northern Colorado SKILLS
Proficient in Microsoft Office Suite
Detail oriented, critical thinking, problem solving
Ability to adapt to an ever-changing environment
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