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Customer Service Microsoft Office

Location:
Aurora, Colorado, United States
Posted:
May 31, 2018

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Resume:

Pamela Mueller

**** *. ***** ***

Centennial, CO 80015

ac5o7t@r.postjobfree.com

720-***-****

SUMMARY

Dedicated professional seeking a position in a financial institution where I can utilize my sales, relationship building and communication skills to build a long-lasting career. EXPERIENCE

BankWork$, Bank Career Training Program, Aurora, CO April 2018 - Present

Developed strong understanding of bank products and services

Acquired relationship-building skills and developed effective listening techniques

Gained knowledge and understanding of banking terminology, procedures and regulations Customer Care Associate, North Highland, Englewood, CO January 2018 – April 2018

Ability to maintain high level of professionalism and increase customer loyalty, while promoting Western Union services

Processed payment transactions through credit card terminals efficiently and accurately, demonstrating close attention to detail

Consistently ensured compliance with policy, procedures and regulations Customer Service, Kelly Services-Temp Agency for Anthem, Denver, CO April 2017 - January 2018

Proven ability to respond in a timely manner to member questions regarding insurance benefits, eligibility, claims and billing

Demonstrated the ability to analyze customer complaints and provide creative solutions

Thoroughly documented inquiry outcomes for accurate tracking and analysis HR Benefits Advisor, Businessolver, Greenwood, CO June 2015 – January 2016

Rapidly promoted to work with large client relationship, based upon strong written and verbal communication skills, dependability and professionalism

Enrolled employees in group health benefits, demonstrating strong computer aptitude and knowledge of products and services

Recognized as a “Top Performer” on the Cognizant team for high customer satisfaction scores Trainer/Quality Analyst, Sales Agent, Connextions/Optum, Centennial, CO August 2013 – June 2015

Promoted to leadership roles for demonstrating the ability to meet and exceed expectations

Evaluated and monitored agents to ensure delivery of excellent customer experience

Delivered curriculum and facilitated agents through the learning process

Demonstrated ability to identify trends in data and implement training solutions

Provided effective feedback to improve agent-performance EDUCATION

BankWork$, Bank Career Training Program, Certificate Endorsed by the Colorado Bankers Association

Bachelor’s Degree in Elementary Education, University of Northern Colorado SKILLS

Proficient in Microsoft Office Suite

Detail oriented, critical thinking, problem solving

Ability to adapt to an ever-changing environment



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