Desktop Support Active Directory

CONTACT INFO

MICHAEL SALOPEK

*** * ***** **

MEDINA, Ohio 44256

E: **********@*****.***

P: 330-***-****

MICHAEL E. SALOPEK

*** *. ***** ******, **** 44256 330-***-**** **********@*****.***

HELPDESK, NETWORK & SYSTEMS ADMINISTRATOR

Goal-oriented and collaborative IT professional with experience applying: hardware and software design, administration, and configuration to support in a legal network environment. Proven analytic and problem-solving skills with keen ability to assess needs, define requirements, develop valuable solutions, and execute technical solutions that streamline and improve operating efficiencies. I am adept in communicating with technical and non-technical audiences. Develop system documentation and create policies to meet the needs of dynamic and continuously changing environments. Experience with Helpdesk roles with remote and desk side support.

TECHNICALINVENTORY

LAN\WAN Technologies MS Windows 2000/2008 Server Exchange Server IIS Server Administration Active Directory Citrix MS Windows XP/7/8/10 OS Backup Exec MS Office XP/2003/2010/2016 Outlook XP/2000/2003 DHCP and DNS Wireless Networking Kaspersky Antivirus Summation Worldox Thunderstone Kaseya ConnectWise HyperV Acronis

EDUCATION

T.T.I.

Parma, Ohio - Computer Science Degree

PROFESSIONALEXPERIENCE

ONE WORLD TECHNOLOGY – Helpdesk Specialist, Medina, OHIO 2/1/2016 – 12/5/2017

Spent the first 8 months mainly working out of the Medina office, supporting clients remotely using Kaseya, ConnectWise or through our hosted systems. Spent the last year working onsite at one of our clients, supporting them directly as my main priority along with supporting other clients remotely. Experience with Hyper-V technology, Exchange, Active Directory’, Cloud Hosted systems, hosted Exchange and Citrix Technologies.

JANIK LLP - NETWORK ADMINISTRATOR / MIS MANAGER, BROADVIEW HTS, OHIO 1/08 – 2/11

Served as an independent Network Administrator/Desktop Support/Remote Support for all employees in a law firm environment, which included 20 attorneys and 25 support staff, Including 24/7 telephone and remote support.

Duties included:

* Maintenance/updating, and troubleshooting servers/desktops.

* Configuring and implementing daily backups of firm data.

* Responsible for all changes to firms website.

* Training on proprietary software.

* Desk side, telephone, and remote support.

* Software/Hardware upgrades and installation.

* Configured and managed AD, Exchange, IIS, Thunderstone, Antivirus and backup servers.

BAKER & HOSTETLER - TIER 2 SUPPORT, CLEVELAND, OHIO 10/03 – 12/05

During employment, I was as part of a team of IT professionals that supported over 300 local employees. Duties included remote, telephone, and desk side support in a legal environment.

SQUIRE, SANDERS, & DEMPSEY - TIER 3 SUPPORT, CLEVELAND, OHIO 3/01 – 10/03

During employment, I, along with a team of 30 IT professionals that supported more than 30 national and international offices with over 1500 employees. Received escalated calls and emails from lower tier support staff on crucial issues that needed resolved promptly and without error. Volunteered for weekend shifts where I was the only contact for issues in North America for that given day.

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