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Registered Nurse Director or Manager

Miami, Florida, United States
100K +
May 31, 2018

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*** ** *** ******

Miami Shores, FLORIDA 33138

Mobile: 305-***-****


I am a Registered Nurse with Thirty Five years of clinical and administrative experience. Background is diverse and includes

Administration, ICU, CCU, ER, Trauma, Open Heart and IABP Therapy, CVVHD, Hospice, Skilled Nursing Facilities and Home Health. I have directed major acute care organizations and sub-acute organizations.

Joint Commission, CMS, and ACHA experience ensuring clinical standards are aligned throughout the organization.

Marketing territorial boundaries to expand product lines and improve corporate growth.

Designed multidisciplinary education programs throughout facilities.

Directing fiscal operations ensuring safety, security, and legal compliance.

Developed Policies and Procedures and Best Practices that increase business and patient satisfaction.

Risk Management and Infection Control background, including Quality Assurance and Performance Improvement projects throughout the facility.

I obtained my Six Sigma Green Belt Certification through my MBA HCM.

Experienced with medical mal-practice, negligence and insurance chart review as a Legal Nurse Consultant.

Career Accomplishments

Responsible for creating an Intra-Aortic Balloon Pump Program and CVVHD Program for the CCU at South Miami Hospital.

Utilized HCAHPS scores to improve inpatient/outpatient satisfaction scores by 40% in both CCU and PICU within a one year period.

Facilitated the start-up and development of the Critical Care LEAP Program for new RN’s entering the Critical Care environment.

Developed policies and procedures and facilitated the process for Magnet Designation at Baptist South Miami Hospital and Joint Commission accreditation.

Professional Profile

Catholic Health Services

Catholic Health Services has been providing responsive healthcare to patients and families in Miami Dade, Broward and Monroe Counties since 1988. Catholic Health Services is a community based not-for-profit that provides care for patients of all ages and faiths, and assist families in caring for their loved ones with reverence, and dignity at the most vulnerable time in life’s journey.

Director of Professional Services Dade County

Melinda Diaz Senior Director of Clinical Operations 954-***-****

March 2014-Present

Responsibilities include: Administration of all patient care services which comprise planning, implementation, and evaluating these services to assure quality care and quantity of services needed to attain those goals. Directly supervise multiple interdisciplinary team managers and their subordinates. Organizational Development, Quality Assurance, Risk Management, and Infection Control monitoring throughout organization. Interpret, write, and implement policies and procedures and concurrent best practices. Interpret local, state, and federal regulations to insure compliance throughout the organization. Monitor multi-team budgets and implement cost containment measures. Designing and implementing multidisciplinary education programs throughout facility.


Heartland Healthcare-

Heartland Hospice Services Inc. provides hospice care services for patients experiencing the final stages of the disease. The company was founded in 2008 and is based in Toledo, Ohio. Heartland Hospice Services Inc. operates as a subsidiary of HCR Manor Care, Inc. a multi-billion dollar company.

Senior Director of Professional Services 2011- 2014

Dale Williams Administrator 316-***-****

Responsibilities include: Directing the clinical activities of the agency; plan and evaluate professional health services; confer with other administrative staff to assure that services provided are at a consistent quality level with the professional standards and goals of the organization. Provide orientation for new entry level Directors in South Florida region. Documentation and Quality Review Auditor for all business units in South Florida region. Prepare all business units for internal as well as national and state audits (Maintain CHAP and Medicare Compliance throughout Agencies in the South Florida Area). Ensure growth and profitability of the company through the responsible use of company resources and educating the community of our services. Qualified to act in absence of Administrator/Assistant Administrator.

Hospice Care of Southeast Florida

Hospice Care of South East Florida Inc. is a multimillion-dollar company providing health care services to Hospice patients. Geographical service area extends from Key West to Palm Beach County. The organization recently expanded to include a pediatric hospice population and is among few hospices in the country that are JCAHO Accredited and provide care to this unique hospice population.

Director of Education, Quality & Performance Improvement- 2009- 2011

Esther Monzon-Aguiere Chief Operations Officer 305-***-****

Responsibilities include directing and implementing clinical education, performance improvement, quality assurance, Infection control, and risk management analysis throughout the Hospice Care Organization in preparation for Joint Commission and AHCA surveys. Direct clinical programs taught at all Hospice affiliate facilities throughout the Miami and Fort Lauderdale area. Create and revise all policies and procedures, quality review, and performance improvement throughout organization based on Joint Commission elements of performance and Medicare Conditions of Participation. Function as Safety Officer for the organization and current Ethics Committee Chair.

Graduate School Sabbaticals- 2008 to 2009

Began MSN/MBA/HCM program in 2007 and quickly realized, that in order to obtain and maintain an A average throughout the program I needed to take some time off. Graduate School GPA- 3.87/4.0.

Ricardo Pol RN.MSN/MBA/HCM/CLNC/CHPN Page Three

Baptist South Miami Hospital. – A multibillion-dollar corporation providing a wide variety of health care needs to the South Florida area and is recognized as a Magnet Facility for Nursing Excellence.

Nurse Manager / Clinical Educator – 2001 to 2008

Marlene C. Smith (Nurse Manager) 305-***-****

Coordinated the management and educational needs of staff in the critical care departments. Implemented hospital wide policy and procedures which laid the groundwork for Magnet Recognition and Joint Commission Accreditation. Co-Coordinator the “LEAP” PROGRAM at South Miami Hospital, including provisions of all clinical experiences in the CCU. Prepared multiple teaching programs in the Baptist Health System. Chaired the Performance Improvement Committee and implemented Performance, Quality, and Risk Management projects throughout South Miami Hospital targeting specific HCAHPS requirements. Implemented the Open Heart Program and the Continuous Vascular Hemodyalisis Program for the Critical Care Departments. Instructed staff in the ICU on the appropriate use and implications of Hemodynamic Monitoring, Ventriculostomy, Internal and External Defibrillators, Ventilators and all indwelling venous and arterial access devices.

Implemented the Intra-Aortic Balloon Pump Program for CCU.

Successfully converted step-down unit from Progressive Care to Critical Care status.

Conducted risk management analysis and quality improvement projects within department and organization.

HCAHPS, Six-Sigma, and Lean Strategies experience for customer centered quality improvement.

Legal Nurse Consultant- 1998 to 2003

Sherman, Dutton, Fishman PA. Attorneys at Law

Don Dutton (Attorney) 305-***-****

Work directly with attorneys performing chart reviews in malpractice and negligence cases. Consult with attorneys on a regular basis to assist in the discovery process. Prepare case affidavits and case synopsis as well as court testifying when necessary. (Expert Witness).

Assistant Nurse Manager ICU/Relief Staff- 2000 to 2003

South Shore Hospital

Miami Beach, Florida 33128

Function as assistant nurse manager and team leader in a highly specialized ICU, with emphasis on HIV and acutely ill patients in the Miami Beach area.

ER/ Trauma Clinical Nurse / RNIIII- 1994 to 2000

Columbia Cedars Medical Center

Miami, Florida 33139

Function as Charge Nurse, Team Leader and Triage Nurse in the Emergency Department. Assist with staff development and hospital wide policies. Implemented the Meditech paperless system and computer charting at Cedars. Assisted Senior Management with preparation for JACHO Inspection.

Ricardo Pol RN.MSN/MBA/HCM/CLNC/CHPN Page Four

Nursing Supervisor- 1992 to 1994

Woodford Memorial Hospital

Versailles, Kentucky 81354

Coordinate operations of nursing personal within an entire facility. Supervised and maintained nursing standards consistent with the mission and vision of the facility.

Owner/ Chief Nursing Officer- 1988 to 1993

Independent Nurses Incorporated

Lexington, Kentucky 81343

Incorporated practice and started my own Nursing Agency. Provided care for patients in the Intensive Care Units and Emergency Departments in multiple facilities throughout the Greater Lexington area as well as developed Entrepreneurial Skills.


Columbia Good Samaritan Hospital

Lexington, Kentucky 81357

Managed care of critically ill patients in the Emergency Room, Coronary Care and Intensive Care settings, Including Trauma and Cardiac Emergencies. Managed all aspects of Triage for the ER.



Lexington Community College

Lexington, Kentucky


University of Kentucky

Lexington, Kentucky



University of Phoenix

Phoenix, Arizona


SIGMA THETA TAU- Nursing Honors Society

AACN- American Association of Critical Care Nurses

Six Sigma Green Belt

BLS/ACLS/PALS Certification

ACLS Instructor (Advanced Cardiovascular Life-Support Instructor)

Alzheimer/ Dementia Certified Trainer (Florida Department of Elder Affairs)

Certified Legal Nurse Consultant

Certified Hospice and Palliative Nurse

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