Elizabeth J. Malik

**** ***** **** *****, ***********, VA 20120

202-***-****

ac5o3z@r.postjobfree.com

Summary of Qualifications

** ***** ****** ********** *********** training needs and determining the most effective format for delivering complex and technical information effectively across all levels within an Agency and Business Unit.

5 years of experience writing and editing technical training materials, including user manuals, presentations, and quick reference guides.

Proven ability to learn new software systems quickly and pass knowledge on to others.

Outstanding communication and presentation skills.

Excellent ability with editing and adjusting content based on client feedback.

Professional Experience

Senior Information Technology Resource Provider (ITRP)

6/2013-present

ASRC Federal - Space & Defense (AS&D)

U.S. Patent and Trademark Office, Alexandria, VA

Provide technical training and instruction to USPTO employees via in person classroom settings and remotely through WebEx.

Offer assistance and on-the-spot consultation on Automation Information Systems (AISs).

oProprietary workflow and database searching tools.

oMicrosoft Office (Outlook, Word, PowerPoint, Excel, Access, OneNote, Project, Visio).

oCollaborative tools (MS Lync Communicator, Skype for Business and MS Lync Group Chat, WebEx), SharePoint, Adobe, SnagIt.

Work with managers to determine employee training needs and develop effective training programs for new hires, and proficiency trainings to train employees to an advanced level in all programs.

Deputy for Materials, overseeing and reviewing all ITRP instructional materials and mentoring less experienced writers:

oEnsure information about a product or service to suits the needs and tasks of a specific user and/or group.

oReview and revise information for accuracy, relevance, and consistency.

oWork in compliance of 508 Accessibility and USPTO Automation Training Services standards.

Workflow Coordinator

9/2010 – 6/2013

ASRC Federal - Space & Defense (AS&D)

U.S. Patent and Trademark Office, Alexandria, VA

Provided training in the use of electronic resources, library services and commercial databases to USPTO employees.

Utilized commercial database systems and electronic resources to locate documents.

Developed and created training and supporting technical materials to streamline knowledge and customer support.

Provided written reports to the Workflow Coordinator Working Supervisor.

Supported Scientific & Technical Information Center (STIC) Electronic Information Centers (EIC's) marketing efforts.

Maintained print book and journal collections.

Cataloging Specialist

10/2005- 9/2010

American University Library, Washington, D.C.

Performed essential cataloging procedures for books, media and electronic resources, providing the proper authority and index field information when necessary.

Lead the cataloging and processing of the GLBTA Resource Center’s Library collection in order to provide visibility and access of print and media resources to the AU community.

Provided reference support and training to AU Library patrons via in person at the reference desk and remotely via instant messenger, in the use of library services and commercial databases.

Worked in a cross-functional team environment in order to establish working relationships with stakeholders:

Marketing Team, 2006-2007

Exhibits Team, 2005-2008

University student service fairs, 2005-2010

EDUCATION

MA Public Anthropology

American University, Washington, D.C., 09/2005-05/2009

BA Anthropology/Sociology, Anthropology option, Magnum Cum Lade

Plymouth State University, Plymouth, NH, 09/2001-05/2005

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