Engineer Manager

M: +44-744******* E:**************@*****.***

Staffordshire, UK (Willing to relocate anywhere)

OBJECTIVE

Seeking a challenging role in Telecom industry where strong qualifications in Telecommunication and a successful background as a Deputy Manager / Senior Technical Lead can be utilised.

PERSONAL SUMMARY

An articulate and personable professional with 13 years of expertise in Telecommunication Sector with proven track record of management and administration

Multifaceted experience in E2E project Implementation and Operations (MS) including installation, commissioning, Integration, Acceptance & Quality Assurance of New Technological Solutions.

Solid understanding of Telecom Network O&M as well as planning, design, test data preparation and execution.

Experienced in 24x7 Operational Support (BO/NOC) with analytical troubleshooting and resolution of escalated issues within tight SLA.

Sound interpersonal skills, ability to extrapolate and communicate highly technical information to different levels of leadership in a simplified manner and good relationships with various vendors and stakeholders.

Logical and analytical thinker with a strong troubleshooting and problem solving approach to issues. Root cause analysis and Log file interpretation using different protocol Analysers.

Maintain and promote a safe working environment, demonstrate correct HSE, Implement Network Control Policy to prevent unauthorized access to Network.

Performing Audits & Analysing Core Performance reports (KPI) for Network Optimization

CAREER HISTORY

May 2013 – Apr 2017 HUAWEI KSA, RIYADH www.huawei.com

DEPUTY MANAGER / SENIOR TECHNICAL LEAD

Responsibilities:

Deputy Manager (Manage Services O&M) for Zain Telecom Core Network VOLTE/IMS, UDC/HLR, MSS, UGW/MGW, and STP/SPS.

E2E project Implementation from installation, commissioning, Integration, Acceptance & QA of New Technological Solutions, like, IMS, NFV (Volte/VoWiFi), Rel-4, VOIP, IuCS over IP, TCP/IP backbone,Transmission OFC, MSS, MGW,STP/SPS.

Raise defects against the relevant design documents/functionality, collaborating with vendors to come up with effective solutions.

Develop effective test plans for new features implementation, including writing test cases and creating data.

Implementing all changes via Change Management Processes by Planning for RFCs, Work Orders.

Analysing Daily, Weekly Health Check/ Trouble Ticket / Resolve Cases Handling / On Rota support (trouble shooting, supporting RFCs of other team, hardware fault replacement etc.

Data Base Protection & Management of Network including Backup’s, network data and configurations.

Number portability & Roaming configuration updating

Creation & Trouble shooting of SS7 Signalling viz. TDM, ATM, M3UA, IP, DRA & SPGAP Links.

Customer meetings from Startup (Delivery Team, Technical, Care, Change Management, Optimization, Weekly Internal meetings). Providing Weekly & Monthly Achievement Reports to Higher Management

Major Achievements:

Successfully lead the Core Switch & Radio Network migration from old to new network.

Identified & investigated after Migration issue, resolved them by collaborating with vendors and implemented the solutions.

Earned a Reputation of Hajj Project Specialist by leading different teams in prestigious Hajj projects from 2008 to 2016

Successfully migrated & tested International Carriers from TDM to SIP via SBC.

Feb 2008 – May 2013 NOKIA KSA, RIYADH www.nokia.com

Commenced as a SENIOR SYSTEM ENGINEER.

Responsibilities:

Installation, Commissioning & Integration of MSS, MGW, STP including Hardware expansions.

M3UA, ATM, TDM, IP and SPGAP Signalling Link creation. NP ( Number Portability) and Roaming

Upgrades, Daily Health Check, Trouble Ticket Resolving, Care Case Handling, On-Call support (trouble shooting, supporting RFCs of other team, hardware fault replacement etc.

Implementation of MSS Pooling Concept which includes both RAN dependent & Independent methods

Integration of New International Carriers with GMSC. End to End Routing Analysis

Daily Health Check and Fault Management. Network Backup (internal and external)

Verification & Approval of planning data for new Projects & Expansions ( HUAWEI, NOKIA & ZTE)

Carry out end to end testing to ensure the successful release of new features.

Manage bug fixes in collaboration with developers and the solution architect.

Triage major defects and ensure fixes are completed in a timely manner to avoid project impediments.

Key Projects:

Participated in the development and Launch of the Zain Telecom in KSA.

Major Achievements:

Lead the final Network Acceptance Testing before Launch, taking on extra responsibility during the critical phase to ensure all services are working properly.

Recruitment of new Talent and Impart Training to NOC & BO teams

Mentored a number of junior testers, reviewing their test cases and prerequisites before uploading them to the testing software, as well as coached the offshore resource in India on how to create data in different testing environment.

May 2005 – Feb 2008 BSNL TELECOM INDIA, JAIPUR

SYSTEM ENGINEER

Responsibilities:

Integration of MSS, MGW, Hardware expansion of NOKIA Core.

Integration of New International Carriers with GMSC. End to End Testing of All International & National Carriers

End to End Routing Analysis

Revenue assurance & Fraud Prevention .Network Backup

Major Achievements:

Successfully spearheaded the core end to end testing and CDR verification before launch.

PRIOR WORK EXPERIENCE

System Engineer ZTE Ltd (Jan 2005-May 2005)

Highlights and Achievements:

Installation, Commissioning, and Integration of (ZXE10) CDMA Switch. Acceptance Testing of MSC,BSC & BTS

Charging Verification. Configuration Management, Performance Management and Fault Management of switch.

Network ENGINEER – ITDC INDIA (Jan 2001-Dec 2001)

Highlights and Achievements:

Administration of the Network in the institute. Installation and commissioning of server software.

Configuration and Management of the network (TCP/IP) and users.

QUALIFICATIONS AND PROFESSIONAL DEVELOPMENT

Masters in Telecommunication Engineering – Shiraz University, IR( Jan 2005), GPA- 16.6/20 (83%)

Performance Evaluation of CDMA cellular system using Smart Antennas with adaptive sectoring method

(Paper selected for IEEE conference held in March-2006)

Bachelors in Electr & Telecom Engg – National Institute of Technology Srinagar, IN( Jan 2001) GPA – (70%)

TRAININGS / TECHNICAL TOOLS

IMS/Volte Training on Huawei Equipment in Bahrain [2 Weeks] Feb-2015

IMS Hardware Installation, Commissioning & Integration

DX200 Nokia Switching concepts in Finland [1weeks] May-2008

SWPLAT ESS &ADM (Switching Platform Essentials and Administration)

Air-India Limited MUMBAI{6 Weeks } Jan-1999

Exposure to various Avionics system components of communication, radio navigation, in-flight entertainment, Electronic monitoring systems installed in fleet of Boeing 747-200/-300/-400, A310 & A300B4 aircraft.

Indian Telephone Industries (ITI),{4 Weeks } Feb-2000

Exposure in following fields of Telephone Production, Plant maintenance, Methods, Inward Goods Industries Inspection, Inspection & quality Control, test Set, Quality Assurance.

Proficient with the use of Windows, MS Office, LMT, Reflection, HIT and other tools

Programming Languages – C and MATLAB. 8085 & 86 assembly languages

PERSONAL

Status: Work Permit in UK

Country of Origin: India

Languages: Fluent (written and oral) in English, Urdu, Hindi, Kashmiri & Basic Arabic

SPORTS: Played Badminton at National Level

Interests: Travelling, learning languages, different cultures, playing chess, cricket.

REFEREES

Provided on request.

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