Active Directory Customer Service
Resume:
KEITRON DUNCAN
**** **** **** **. ********, TN **363
*******@***.***
EDUCATION
December 2017 - Colorado Technical University Online, Colorado Springs, CO Master of Accountancy
GPA: 3.73/4.0
August 2011- University of Tennessee Chattanooga, Chattanooga, Bachelor of Science, Accounting
May 2008- Samford University, Cumberland School of Law, Birmingham, AL May 2005 Oakwood College, Huntsville, AL
Bachelor of Science in Finance
GPA: 3.02/4.0
EXPERIENCE
12/17-
3/17 ROBERT HALF ACCOUNTING & FINANCE
Accounting ledger and related problems
Posting entries
Contacting customers about overdue balances
Collecting checks and cash handling
1/13/2017- AMAZON FULFILLMENT ASSOCIATE
8/24/2016
Management/Placement of incoming ustomer packages and materials handling (Inbound stow) 6/21/14- XEROX BUSINESS SERVICES, CARY, NC
8/20/14 CUSTOMER CARE REPRESENTATIVE/PT
Tracking customer issues and resolving business-related and IT problems via phone contact. Continuous access of Active Directory, Ticketing/Flagging, and all of the other responsibilities that come with being in a call center environment (call escalation, follow-up, and resolution of technical issues via step-by-step instructions).
6/10/13- XEROX BUSINESS SERVICES, CARY, NC
6/29/13 CUSTOMER CARE REPRESENTATIVE/PT
Tracking customer issues and resolving business-related and IT problems via phone contact. Continuous access of Active Directory, Ticketing/Flagging, and all of the other responsibilities that come with being in a call center environment (call escalation, follow-up, and resolution of technical issues via step-by-step instructions).
8/27/10- U.S. Xpress Enterprises, Inc, Chattanooga, TN 10/24/11 Business Logistics & Operations Intern (30-40 hours/week) I was the main problem-solver between the customers and my supervisors, who were the actual load/freight planners. This meant I needed to be on point, locked and loaded every day--ready and willing to deal with driver complaints, angry/irritated customer service reps and the various locations, and rushed, frantic freight schedulers. I also conducted a daily inventory count of company trailers for various customers in my major assigned area/region, which was TX, OK, KS. Occasionally, I would need to follow up with the customers via phone to ensure the safe arrival of the freight if there was a hazmat delivery scheduled. Finally, at the end of each work day, I would submit a trailer report via Excel or Outlook that detailed the day's discoveries.
7/19/2005- Kelly Services @ BlueCross/Blue Shield of Tennessee 7/1/2006 Contractor-Medicare Claims and Provider Network Services (40 hours/week) I provided exceptional and enthusiastic entry-level support in Medicare Claims and Provider Network Services Departments. I was responsible for My duties included, but were not limited to: Extensive Phone contact and problem resolution via phone with Network providers about overdue professional fees and outdated patient information; taking the customer’s information and using it to update the billing information of affiliated hospitals, clinics, and small practices. I went into several active directories and Deleted the electronic files of disaffiliated organizations and replacing them with paper files to be taken to the company warehouse, where I arranged for their storage. I also resolved technical issues with my and my colleagues operating systems. During this time, I developed strong troubleshooting, critical thinking, and communication skills which I have carried forward to all employers whom have hired me since then.
7/2005- FEDEX GROUND
7/2003
PM package handler
Unloading customer packages from incoming trucks and sending them down the conveyor belt Handling Hazardous Materials (HAZMAT)
Scanning incoming packages with RF scanner to be input into SAP system. Skills
Proficient in Microsoft Word, Excel, PowerPoint, Access and Outlook Extensive exposure to various accounting software types (QuickBooks, Linux, Peachtree, Oracle) Honors/Activities
● VITA Tax Clinic return preparer (Spring 2011), Obama for America campaign volunteer, Swim for MS participant, Intramural Flag football participant, College Bowl contestant, Volunteer at Life Care Center Nursing Home, Minority National Merit Scholarship Recipient, Diversity Recruitment Scholarship Recipient, Dean’s List (2000, 2001), Honor Roll (2002)
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