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Project Manager Customer Service

Lexington, South Carolina, United States
May 31, 2018

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Stephen M. Galentine, PSM, ASM

Lexington, SC 803-***-**** LinkedIn:

Scrum Master / Project Manager

High-impact project management leader, offering extensive demonstrated experience in the IT services industry. Expert in creating and implementing strategic plans to ensure quality product and service delivery. Well versed in overseeing transformation of multimillion-dollar programs and aligning budgets and outcomes with defined business goals.

Professional Scrum Master. Skilled in managing efficient daily operations, driving revenue growth, negotiating contracts, and delivering results that meet and exceed stakeholder expectations. Track record of planning, executing, and deploying complex, challenging initiatives; and reducing costs through productivity improvements, automation, and optimization.

Exceptional technical and business acumen tuned for leading large, cross-functional teams of SMEs, engineers, product managers, and key stakeholders. Ability to communicate, collaborate, and create synergy at all levels of the organization.


Strategic Planning & Execution Agile Project / Program Management Jira IT Infrastructure & Operational Excellence

Agile/Scrum Methodologies SDLC Stakeholder Management Relationship Building Continuous Process Improvement

Customer Service Satisfaction Executive & Stakeholder Relations Negotiations QA/QC Requirements Management

Start-Up & Turnaround Operations Value Transformation Budgeting & Costs Cross-Functional Team Leadership


TERADATA CORPORATION, Columbia, SC; Project Manager / Senior Lotus Notes Developer 2007 Present

Play an instrumental role in planning and directing tactical activities for high-profile, organizational initiatives, ensuring on-time and on-budget completion. Manage projects from end to end utilizing Agile methodology.

Providing on-call, 24/7/365 support. Maintaining and updating documents, defining application development, coding, and testing. Completed programming added features, such as reporting functions.

Successfully directed and launched customer portal with diverse informational and educational content for clients.

Effectively communicating with all project stakeholders as needed and maintaining project plans using Jira.

Designing, developing, and supporting application solutions using Lotus Notes and Domino.

Oversaw project to replace corporate telephone system with Cisco Unified Contact Center.

Completed transformation of knowledge management system into a user-focused, less technical system.

Directed automated notification system to keep customers and internal users updated on incident status.

Integrated knowledge management system with Google search platform. Developed test data and executed tests.

NCR, Columbia, SC; Senior Lotus Notes Developer 2007

Created tech to launch complete infrastructure as member of 10-member, Knowledge Management team. Introduced knowledge portal allowing employees to profile knowledge types through Lotus Notes client and web; Portal provided employees with quick access to knowledge specific to requirements and resolved problems as rapidly as possible.

Analyzed, designed, tested, and implemented Lotus Notes based workflow and applications.

Provided Lotus Notes training at multiple locations and interfaced Lotus Notes with other databases, including Oracle.

Developed applications functioning independent of portal to meet specific user requirements.

Advised, assisted, and supported users in application functionalities and database and systems use.

Maintained and enhanced existing applications.

Previous Positions Held: NCR, Product Specialist/UNIX Installation/Utilities Team & Support Services Analyst; AT&T, Remote Field Engineer; TELETYPE CORPORATION, Service Technician; RJ GALENTINE CONSTRUCTION, Contractor


PHOENIX UNIVERSITY, General Education Courses



Agile Scrum Master

Professional Scrum Master

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