Customer Service Sales, Call center
Resume:
Name
SUDANSHU RAI
Address
Noida sector ** Grihpravesh Buildtech Arvind 302
Cell
***************@*****.***
Nationality
Indian
Date of birth
**- *une - 1998
Educational Details:
Qualification
Board/University
Passing Year
Percent
High School
CBSE Board
2013
80%
Intermediate
ICSE Board
2015
65%
BA
Pursing in 3rd Year
CCC
NIELIT
2016
Grade D
DCAP
Under SET
2016
Grade A
1 Month Computer Course
Under SET
2016
Grade A
Dip. In Music (Vocal)
BHU
2017
60%
Work Experience: -
Duration- September 2017- June 2018
Name of Organization- DS Infotech
Position Held- Telesales representatives
Activities & Responsibilities: -
Met all targeted levels for Airtel Sales & revenue generation whilst ensuring that the highest level of customer service was delivered
Cold calling customers and converting them into prospective clients
Adhering to the time lines and deadlines assigned by the respective Team leaders
Top Advisor in the Team on a regular basis, won award for team performance.
Obtained best value for money for our clients.
Helped increase customer retention whilst competing with the aggressive, new marketplace
Negotiating, cross selling and upgrading existing account holders
Adhering quality parameters and Increased customer retention for Pre and Postpaid users
Communication and follow up with the customers and also providing them new information regarding various product and services
Reporting and submission to the team leaders for the assigned tasks and daily activities
PERSONAL DETAILS
Languages Known: Hindi, English
Marital Status: Unmarried
Nationality: Indian
Father’s Name: Hemendra Kumar Rai
Mother’s Name: Rekha Rai
Acknowledgment:
I hereby declare that the above information/stated are true to the best of my knowledge and belief.
Date Signature
Place- Delhi
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