Customer Service Social Media

Haley Harleman

*************@*****.*** 206-***-**** Linkedin.com/in/hharleman75

EDUCATION Expected graduation: June 2018

Bachelors of Arts in Economics, Minor in Urban Planning California State University, Northridge PROFESSIONAL EXPERIENCE

Halo Top Woodland Hills, CA

Team Member March 2018 to Present

Exceed sales goals and find ways to reduce waste and costs in every day operations without compromising quality

Complete tasks efficiently to ensure that every customer gets offered samples and receives their ice cream

Uphold company values and communicate flavor options, pricing, and dietary information to customers Fairwinds Retirement Community West Hills, CA

Server March 2017 to August 2017

Provided meals to over 45 residents and their guests at a high-end, independent and assisted living facility

Improved efficiency by organizing the pantry and dining room to make supplies more accessible for staff

Completed CPR training and education regarding the rights of residents and mandatory reporting laws The Red Tea Room Renton, WA

Catering Assistant August 2014 to January 2017

Aided the owner in preparing appetizers, entrees, and desserts for clients and their guests in a timely manner

Coordinated the transit and assembly of creative food displays at up to 13 client events a day

Prepared and served multiple gourmet meals at events with up to 650 guests in attendance The Original Pancake House Maple Valley, WA

Lead Host December 2014 to June 2016

Created and implemented policy and procedures to improve efficiency and wait times in four franchise restaurants

Trained over 25 staff members on point of sale system, hosting systems, and newly implemented company policies

Resolved any issues that occurred regarding hosts and customers by attentively listening and communication

Multitasked while answering phones, delegating tasks to hosts, greeting guests, and updating the manager

Led a team of 8 to 10 hosts while maintaining an exceptionally high quality of customer service

Communicated with customers regarding updates on their wait status and food orders LEADERSHIP EXPERIENCE

Delta Sigma Pi Iota Upsilon Northridge, CA

Vice President of Scholarships and Awards December 2017 to May 2018

Apply for awards on behalf of the chapter to the National Fraternity, Involvement Center, and Greek Council

Report grade point average to the International Greek Council at California State University, Northridge

Arrange study groups, room bookings, and academic support for business students

Contact members bi-weekly to discuss their academic goals, progress, and needs Hope of the Valley Rescue Mission Van Nuys, CA

Volunteer January 2017 to Present

Distributed food, drinks, and toiletries to between 40 and 100 people in an orderly and efficient manner

Assisted patrons in finding support services and resources in LA County and Service Planning Area 2 Low Income Housing Institute Seattle, WA

Volunteer August 2016 to January 2017

Supported people experiencing poverty by directing them to housing, medical, and support services across the region

Advocated for affordable housing and related issues by using social media and hand writing advocacy letters SKILLS

Proficient in Microsoft: Word, PowerPoint, Excel

Data analysis: Excel, Gretl software

Applied Economics Forecasting

Strategic Program Management

Time Management

Effective Leadership Abilities

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