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Customer Service Pharmacy Technician

Woburn, Massachusetts, United States
May 29, 2018

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*** ****** ******, ******, ** 01801. 781-***-****.


Trained registered pharmacist in Massachusetts with a master’s in business administration (MBA). In depth clinical and customer service management experience in retail pharmacy, Pharmaceutical industry and Biotech. Strengths in; customer service, team building, speed & accuracy, adapt to change and adjust plans to thrive in a dynamic community healthcare setting. Proactive and organized with passionate commitment to first-rate patient care.


Hult International Business School Boston, MA 02141 2010 - 2011

Master of Business Administration (MBA)

Ahmadu Bello University Zaria Nigeria 1999 - 2007

Bachelor of Pharmacy (B. Pharm)

Current Massachusetts licensed pharmacist


Immunization Administration Certified (By APHA) April 2018

Certificate in Clinical Data Management May 2015


Client: Roslindale Pharmacy Ltd

Role: Staff pharmacist (per diem) Feb 2018 - Present

Caregivers and respect for colleagues on my team.

Lead and direct Pharmacy Technician Support Staff.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans.

Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas.

Comply with company policies and procedures and supports company standards of ethics and integrity.

Provide pharmaceutical care to Customers, including processing and accurate dispensing of prescription orders.

Providing Counseling to Customers regarding health care and prescription medication needs.

Maintaining confidential information, maintaining controlled medications and required

Client: Blue Hill Pharmacy Mar 2018 - Present

Role: Staff pharmacist (per diem)

Proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Ensures Patient Safety.

Carry out Pharmacy Professional Practice and quality assurance.

Inventory Management, Financial and profitability, loss prevention.

Provides comprehensive patient care to customers.

Provide pharmaceutical care to Customers, including processing and accurate dispensing of prescription orders.

Client: BioClinica, Inc 2016 - 2017

Role: Clinical Data Manager

Manage all phases of data management activities from study start up to database close, which may include:

Development of database build specifications

Development of data Validation Specification (DVS)

Test data creation and User Acceptance Testing (UAT)

Performing and leading functional quality control activities and testing

Create eCRF Completion Guidelines (CCG), EDC, SAE reconciliation Guidelines and third party (vendor) data reconciliations etc.

Motivate, inspire and develop the clinical Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities and decrease knowledge gaps

Perform early and final data QC activities and data base lock.

Mentor project team members and be a subject matter expert when needed.

Client: ROSLINDALE PHARMACY Boston MA. Jun 2015- May 2016

Role: Pharmacy intern

Resolve various type of insurance issues like; multiple insurance, mass Health, BC/BS, Tuft, Medicare part A&D, Harvard pilgrim, Cigna and other forms of insurance.

Fill prescriptions; take prescription telephone orders from Doctors and Nurses and assisting with home delivery.

Perform computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution

Work with Procurement, Inventory and Velocity teams to ensure that warehouses are prepared for new items and effectively manage changes in demand to existing items.

Build business case and manage information technology projects.

Client: CVS PHARMACY, Roslindale MA Jun 2012- Jan 2014

Role: Certified Pharmacy Technician ( CPhT )

Perform all functions and duties of a Pharmacy Service Representative to ensure prompt service in the Pharmacy Department.

Perform computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution.

Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law.

Retrieve the appropriate medication from inventory and perform day 14 return to stock.

Create prescription labels and put them on prescription containers and place medication into prescription containers, complete paperwork related to filling prescriptions and input customer and prescription data into the computer system as required.

Inventory management such as order review, inventory returns, restocking shelves, and physical inventory preparation and cycle count.

Client: C.O.R.E PHYSICAL THERAPY CENTER, Malden Massachusetts, USA. Mar 2011-May 2012

Role: Business Analyst

Responsible for qualitative patient tracking, trends and data analysis.

Run regression analysis on data.

Forecasting, graphical generation of patient data, number of visit, defaulter’s tracking and presentation of the analysis to the CEO and the President.

Performing operational & financial analysis on business

Generating reporting – operational metrics and financial reports

Management of Yard Management System (sales & inventory)


Role: clinical pharmacist

Responsible for dispensing medication to be administered to individual patients.

Monitored all aspects of pharmaceutical care interventions and drug utilization evaluations.

Responsible for direction and supervision of Pharmacy Technicians in the daily operations of pharmacy distribution.

Responsible for calling in extra staff due to sickness or volume of work. Assisted in preparation for Pharmacy and Therapeutics Committee meetings and performs other duties as assigned.

Monitors physician orders for dose, route of administration, Clarifies ambiguous or erroneous orders.

Monitors orders for drug interactions, adverse reactions, incompatibilities, allergies

Verifies the accuracy of order entry and of medications dispensed

Compounds extemporaneous medications and inspects completed I.V. solutions for accuracy

and compatibility.

Monthly clinical presentation to educate and advise nurses, doctors, and patients on the proper and safe use of medications

Assists in developing and implementing departmental educational programs

Prepares IV admixtures.


Customer service, Microsoft, Excel, Power Point,, Veeva vault electronic TMF, iMedNet and Medidata Rave software, Rx connect, Winpharm, WinRx, Visual script. Active Listening, Critical Thinking

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