Sales Manager

Susan J. Kurian

**** ****** ***** ************, ** 19115

PHONE: 267-***-**** EMAIL: ******@*****.***

OVERVIEW

15+ year professional with expertise in sales, education, marketing, training and project management for government, higher education, publishing, telecommunications & technology verticals.

AREAS OF EXPERTISE

Sales Enablement

Project Management

Agile Methodology

E-Learning & Training Curriculum Development

Vendor Management

Channel Marketing

EXPERIENCE

Printfly Corporation

Philadelphia, PA – Current

Director of Sales and Operations (Sales, Care, and Sales Support)

Ownership off all sales and operations functions for all brands under the Printfly umbrella

Plan and direct sales force activities to maximize profit from all segments

Maximizing the potential sales volume of all segments of the market

Execution of all sales strategies

Maintaining contact with key markets and customers, while maximizing potential volume

Directing the sales management staff on all sales objectives and goals

Evaluating and implementing sales technology solutions (Salesforce, Nextiva, Intercom, etc.)

Improving the performance of the sales organization against company goals

Managing and maintaining departmental budget

Responsible for $61 million in revenue target. With current projections, I will exceed $61 million

Interface with marketing, branding, and supply and logistics teams to ensure that there is efficient operation between all work streams

Oversee sales training and development for sales and orperations to ensure it creates a standard for excellence

Ensure consistent standards across multiple product lines

Provide thought leadership for all brand awareness activities

Develop and execute all customer success and engagement strategies

Comcast Cable Communications

Philadelphia, PA 2009 – March 2017

Director of Channel Marketing/Sales Enablement & Product Education (Comcast Business)

2015 – 2017

Within the first 6 months as Director of Product Education, asked to spearhead a new channel marketing organization in Comcast Business to drive sales effectiveness through product education, training and marketing, in addition to maintaining existing role

Educate, motivate and sustain any new or existing product deployments

Responsible for product launches and sustaining product awareness through internal activation campaigns, sales enablement tactics and reengagement campaigns to invigorate and enhance education of all product-impacted organization, i.e., Service Delivery & Assurance, Product Deployment, Technical & Field Operations and Sales Channels

Work with agencies to create marketing asset library for internal activation campaigns around corporate initiatives

Creator and manager of all virtual training content

Director of Product Education (Comcast Business)

2014 – 2017

Owner and manager of entire Comcast Business product training portfolio

Responsible for developing and socializing E-learning based curriculum for all product suites and verticals, including, Data, Voice & Data

Became the owner of Product Talk, an internal product social media channel that had 500 attendees and increased to 3,000 of 4,000 sales representatives in the first 3 months

Interview (live) senior Comcast executives (SVP and above) to promote product launch awareness and establish greater connection between the field, divisions and corporate headquarters

Manage and maintain field and business partner communication and have become the key provider of feedback from the Divisions to Headquarters

Conduit between headquarters and regional divisional management

Senior Learning & Development Manager (Comcast University)

2009 – 2014

Developed end-to-end curriculum for Comcast front line (customer-facing) employees

Developed eLearning curriculums and managed design and functionality for training portals

Built ROI benchmarks and serves as team lead for evaluating and developing core competencies for Comcast job roles

Liaison from Comcast University to Product Management, Deployment, Marketing and Sales Operations to ensure success of product training lifecycle

Champion and lead for technology innovations within Comcast University.

Single handedly responsible for the training curriculum of 10,000 individuals across Business Services including install technicians, customer care, sales and collections representatives

Provided metrics, analysis and ROI for training program initiatives, implementation and post-deployment

Vendor manager of instructional design and creative design agencies

Lead strategic planning sessions with key stakeholders, cross functional groups and business partners

Managed multi-year, multi-million dollar budgets and forecasting

Brighthouse Networks, Learning & Development Manager

Bradenton, FL 2006-2009

Served as coaching and development lead for Trainers

Formulated learning and development programs based on identified training needs, company business systems, and changes in products, procedures or services

Selected appropriate instructional procedures or methods: individual training, group instruction, demonstrations, simulation exercises, role-play and computer based training

Forensic Technology, Inc., Systems & Technology Instructor

Largo, FL 2005-2006

Trained forensic experts and law enforcement in use of proprietary technology products

Served as lead instructor for the U.S. office; maintaining all training equipment and documentation in high-level security facility

Designed and implemented course curriculum and developed technical training textbooks for national use

Coordinated communications between executive management and high level government officials from several countries including Canada, South Africa, and Italy

Performed needs assessment and formal summative assessments on all students (ATF regulated)

ADDITIONAL WORK EXPERIENCE

University of Phoenix, Adjunct Instructor

Tampa, FL 2005-2006

Community College of Philadelphia, Adjunct Instructor

Philadelphia, PA 2003-2004

EDUCATION

Doctorate of Education (ABD)

Nova Southeastern University 2006 - Present

Masters of Science, Magna Cum Laude

St. Joseph’s University 2002-2003

Bachelor of Arts

Penn State University 1997-2000

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