Sales/Relationship Management/Customer Service/Training/Marketing/MBA

Allison Russell

** ******* *****, **** ********, MA 02537

Cell: 508-***-**** Email: **********@*****.***

Experienced professional within Sales, Relationship Management, and Training

Proven success in closing and retaining business over the phone and in-person

Ability to collaborate with internal departments and external customers to drive results

Experience working within the Financial/Banking and Healthcare industries

Sales Representative, Select 150 Team July 2017 – Present

Cardinal Health, formally Covidien Mansfield, MA

Selling to a select set of acute care hospitals, surgery centers, and government accounts across New England, NY, NJ, PA, DE, DC

Selected by management to be one of the founding members of this new team

Sales Representative, Medical Supplies September 2014 – July 2017

Medtronic, formally Covidien Mansfield, MA

*Awarded ‘Most Impactful Rep’ at the National Sales Meeting after only 9 months and Salesperson of the Quarter for Q2 2016. Achieved over 100% to quota YTD FY17.

Clinical Care Division. Sold to Acute Care hospitals in NY, MA, ME, RI, NH, VT. $10 mil territory

Experience selling a wide range of legacy Covidien Medical Supplies products (Sharps Safety, Incontinence, Operating Room, Cardiology, Urology, Cardiothoracic, Open Suction, Specimen Collection, Thermometry, Enteral Feeding, Wound Care, Diagnostics, Neonatal/OB)

Experience selling into multiple verticals: Large Acute Care hospitals, small rural hospitals, Ambulatory Surgery Centers, and Department of Defense Accounts

Ability to grasp knowledge of many product categories in a short amount of time

Collaborate with many departments on a daily basis, such as Field Sales, Marketing, and Contracts

Commercially minded strategic thinker, who can create rapport and negotiate new business

Strong organizational skills, attention to detail, and ability to prioritize and resolve issues

Serve as a mentor to new team members

Director, Customer Relations & Training February 2005 – September 2014 Infinata, Inc. (part of the Mergermarket Group) Norwood, MA

Managed a team of 7 client service reps in MA, NY, and London. Was responsible for existing subscriber satisfaction and global subscription renewal rates across multiple Infinata product lines.

1st member of the customer relations department. Grew team to be 7 members globally

Skilled with product rollouts and implementations, including working with c-level executives

Coordinated with the Sales department to present upselling opportunities

Maintained or increased product renewal rates since promoted into a managerial position (2007)

Created product user guides, technical support center content, and assisted with the development of a CRM dashboard for tracking calls, trainings, and daily rep activity

Created a successful quarterly bonus program, and developed a plan for team growth

Launched the Net Promoter Score (NPS) customer feedback program

Represented company at numerous industry trade shows

Education:

Bentley College – Elkin B. McCallum Graduate School of Business

MBA, Information Age Marketing; 2004

University of Massachusetts Dartmouth

BS, Marketing; 1997

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