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Customer Service Administrative Assistant

Kannapolis, North Carolina, United States
May 29, 2018

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R esume: Lois Lavon Shrader-Pressley 704-***-****

Education: Gaston College, Applied Science Associates Degree.

Employment History:

****-**** ******** ********* (CURRENT)

Benefit Advisor (License Insurance Agent)

Customer Service (Inbound/Outbound Healthcare Insurance Sales)

2016-2017 CWC Bridal/Formal/Event Specialist

Bridal Consultant (Formal Apparel) Customer Service, Client Consultation

Point-of-sale/cash transactions.

Tux department (Measured customers).

Store displays, event setup/breakdown.

Trained new employees

Laundry (Linens)

2009-2016 Temporary Assignments

LGC (Hospitality-Banquet Specialist)

Allegiance (Hospitality-Banquet Specialist)

Gildan (Textile-Creeler/Bobbin Stripper)

Concord Motor Speedway (Hospitality-Banquet Specialist)

Holiday-Inn Express (Hospitality-Event Supervisor)

Decision Path (Warehouse Associate)

Talent Bridge (Insurance Benefit Verification Specialist)

2006-2009 Gaston Memorial Hospital

Prep/Scan Imaging Specialist (Medical Records)

Prepared medical charts for Document Management using methods of prepping, editing, indexing, scanning, and

maintaining as well as safe guarding security/confidentiality of records.

2004-2005 Temporary/Seasonal Employment

Paramount Carowinds (Jewelry Buyer/Coordinator)

Bath & Body Works (Sales Associates)

1997-2003 Poffie Girls

Store Manager

Handled all store operations, displays, pricing, ordering, inventory, customer-service and concerns, client


Point-of-sale/cash transactions

Maintained knowledge of current sales, policies/procedures, accounting, reports, and bank reconciliations

Supervised and trained employees…

Lois Lavon Shrader-Pressley

Page 2 of 2 Resume

1996-1997 Superior-Industrial Maintenance Company, Inc.

Secretary/Administrative Assistant

Answered phones, typed quotes, handled all facsimile, processed credit references, mail pick-up/distribution

Updated/Maintained quote files, ‘Time & Material’ rate sheets, bid list, FAR Volumes and brochures, purchase

order register, foreman packets, vendors tax ID (Construction Manager), yearly jobs listing

Purchased bid packages, bonds, uniforms, office supplies

Performed other duties assigned/required by management (ex. Matched invoices for AP)…

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