Customer Service Microsoft Office
Resume:
Hello
I’m Luciana
***, ****** **** ** ****, **-A
São Paulo, SP, 08253-540
***********@***.***
Skills
Teaching Languages, Extensive experience in the hospitality and aviation industry and Translator Freelancer.
Experience
12/2011- PRESENT
Teleperformance CRM, São Paulo - Trilingual Customer Service Agent - Expedia.com
● Support to Travel Agent of all Latin America
● Support to Relocate the customer when the hotel is overbooking
● I answer calls in Portuguese, Spanish and English 09/2010 - 12/2010
Avianca Airlines LTDA, São Paulo - Bilingual Customer Service Agent
● Air ticket issuance and reissue
● I answered calls in Portuguese and Spanish
02/2011 - 05/ 2011
Contax LTDA, São Paulo - Telemarkeer from TAM Airlines
● Air ticket issuance
● I answered calls in Portuguese
● Knowledge in AMADEUS system
MONTH 20XX - MONTH 20XX
Company Name, Location - Job Title
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● Aenean ac interdum nisi. Sed in consequat mi.
● Sed pulvinar lacinia felis eu finibus.
Education
02/ 2000 - 12/200 - Incomplete
Universdade Ibero Americano, São Paulo - Bachelor Degree I’ve studied for 2 semester the course Languages with emphasis in Portuguese - English Translator 2
Languages
● Portuguese (mother tongue)
● English (Intermediate)
● Spanish (Fluent)
● Italian (Basic)
I have a basic knowledge to work with Microsoft Office, Good knowledge in Amadeus System. I easy to learn any task that people give me, I’m persistent, I know to work under pressure and I like challenges.
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