Dispatcher/Customer Service Professional Experience

Tashenika Beamon

Email: **********@*****.*** 470-***-****

Objective

Dedicate my professional experience in Customer Service/Dispatcher Logistics Export experience & resolving customers enquiries. Have the ability to malty task in a fast pace environment and process improvements to assure customer satisfaction, and to be able to work as a team and independently.

Experience

8/2017- 4/2018

Bonafide Dispatch, Roswell GA (Dispatcher)

Filled out Carrier Packages for Clients & attached Client supporting documents.

Dispatch calls out to driver's and kept up with the ETA for the Client.

Booked loads on Truck Stop & provide Brooker's information about the loads available. (Reefer, Refrigerated, Dry load.)

Communicate with client's schedule pick-up and deliveries within the specified windows provided.

9/2016- 7/2017

N.Y.K Line Logistics, Atlanta GA (Dispatcher)

Assisted with vessel Closeout for North & South of the US Export by Sea collecting Data.

Kept up with Terminal System (Navis), & Load location & Drop Off.

Dispatch load pick-up to drivers & communicated with Client.

Collect Data Billing from customers & missing Data paperwork before sale.

1/2016- 8/2016

Costar Group(Apartmentfinder.com) Atlanta GA (Customer Service)

Made outbound calls to collect availabilities from Apartment's, and collect rent amounts and special move in promotions.

Updated the Data in a proprietary system right away for Renter's.

Made 75-100 calls Daily.

6/2014- 12/2015

D&S Transportation Logistics, Ellenwood GA (Dispatcher)

Dispatch and maintain daily pick-up report inbound volume report and container inventory for clients.

Prepare product or service reports by collecting and analyzing customers information.

Input Invoice & Pay Roll hours in a timely manner & accurate.

6/2013- 5/2014

A.R.S Rescue Rooter Plumbing(HVAC), Marietta GA (Dispatcher)

Dispatch Plumbing calls for leaks, and water heater/ garbage disposal. (HVAC)

Answer enquiries from customers and provide answers based on their warranty.

Advised Technicians of the Expense and Expense Reduction.

3/2010- 12/2012

Home Service USA, Miami FL (Dispatcher)

Dispatch calls to contractors for issue with customer's water service line.

Approved cost for contractors using Rate Sheet.

Input invoices & insurance claims and update reports in Excel.

Education

High School Graduate

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