Customer Service Manager
Resume:
Curtis W. Smith
Ellendale, De 19941
Work History:
**/**** ******* **/****: Mountaire Farms, Inc; Millsboro, DE. Started as a WPL mechanic and moved up to the position of Further Processing Maintenance Superintendant, which I held for the past 4 years. Duties included supervision of all 2nd and Further Processing mechanics; training of maintenance personnel; scheduling; ordering parts; assuring Production was able to meet their goals by assisting in diagnosis as well as ensuring that repairs were completed in a timely manner; and providing logs to ensure that management (both Production and Maintenance) were aware of various repairs, downtime, issues that were in need of being addressed, and a member of the Emergency Response Team. As the WPL Lead Mechanic I was responsible for the maintenance and repairs of all WPL equipment including Marel Graders, Marel Speed Batchers, CVP machines, Videojets, Box and Lid Machines (SWF and Plemons), NBI package scales, GAINCO batching systems, In-Motion case scales (Weightronix), Hydraulic Lifts, Static Case Scales (Process Integration and Fairbanks), Metal Detectors (Safeline), Datamax Printers, and conveyors of various types. I also have experience on: Marel SensorX, Mayekawa Whole Leg Deboners, Foodmate Whole Leg Deboners, Meyn Cutup Equipment (overhead lines, halvers, pre-cutters, leg processers, and breast processers).
10/1997 though 9/2005: Perdue Farms, Inc; Milford, DE. Started on the line in Production (WPL) and moved up to the position of Lead WPL mechanic which I held for 18 months. Duties included maintenance and repair of all WPL equipment including Marel Weight Graders, In Motion Package Scales (OSSID and NBI), Inkjets (Videojet and Domino), Safeline Metal Detectors, SWF Box Machines, Printers (Markem and Datamax), In-Motion Case Scales, Tab Sealers, and various conveyors.
10/1996 through 7/1997: Hertrich's of Milford; Milford, DE. Service Manager. Duties included scheduling, customer service for warranty and out-of-warranty repairs, hiring of mechanics and service advisors, assisting in diagnosis of various prolems.
7/1995 through 6/1996: Safford Lincoln/Mercury; Silver Spring, MD. Service Advisor. Duties included scheduling service work, customer service for both warranty and out-of-warranty repairs.
4/1994 through 6/1995: Normandy Ford; Ellicott City, MD. Scheduler. Duties included making warranty billing claims to Ford, filling in for Service Advisors as needed.
8/1991 through 3/1994: Neubauer's Exxon; Ellicott City, MD. Started as a gas attendant and worked up to Service Advisor. Duties included scheduling customer repairs, scheduling gas attendants, performing minor repairs and maintenance (tire changes/rotation, oil changes, etc), and billing.
6/1984 through 7/1991: Various jobs of no consequence while I attended college and sought a new career.
9/1983 through 4/1984: United States Navy (Honorable Discharge). Enlisted as an Electronics Technician but was discharged during training due to knee problems.
Education:
Gainco training on Mayekawa Leg Deboning System
Foodmate training on Foodmate Leg Deboning System
Marel Advanced Weight Grader Training
Catonsville Community College: various courses in general studies,
no degree
MUST Training (Modern Underhood Systems Technology)
BEE School, USN (Basic Electronics and Electricity)
Graduated Oak Harbor High School; Oak Harbor, WA
Additional Information: I have a production-oriented mentality that enhances my abilities as a mechanic or maintenance supervisor. I am intelligent (a member of MENSA) and have the ability to apply knowledge gained through reading manuals. I am able to read electrical drawings to enable accurate diagnosis. I have a positive, can-do approach to my work and believe in leading by example (whether as a mechanic or as a member of management).
I have re-engineered electronic packages for CVP machines, and have completely rewired various types of equipment including Safeline Metal Detectors, NBI Package Scales, and Marel Graders. I am proficient in Excel and Word, as well as data entry. I am also familiar with PLCs although I have no formal training on them.
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