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Management Manager

Atlanta, Georgia, United States
May 29, 2018

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McDonough, GA *****

678-***-**** •

HUMAN RESOURCES, BENEFITS, COMPLIANCE, AND RELATIONSHIP EXPERT BUILDING PARTNERSHIPS, CAPABILITY & OPERATIONAL EXCELLENCE An innovative and results-driven leader with extensive experience in Human Resources Operations, including talent management, human resources information systems (HRIS), retirement plans, benefits management, absence management, policies and procedures, analytics, and regulatory compliances.

Recognized as an HR professional with over 25 years of proven functional expertise across all areas of Human Resources Management, Finance & Payroll Administration. Recognized for solid business partner skills and continuously rewarded with increasing scope of responsibility. Versatile, cross-functional team player who can easily transition between leader and contributor while maximizing talent capacity and minimizing employer liability.


Employee/Labor Relations HR Operations/Analytics Customer Focused Talent Management/HR Generalist Vendor Relationship Manager Benefit Plan Management Change & Time Management Policies and Procedures HR Technology & HCM Mergers/Acquisitions Performance Management Total Rewards SELECTED RECENT ACCOMPLISHMENT

Collaborated with leadership, operations, and third-party vendor for the successful completion of ERISA qualified medical plans Total Benefit Outsource Project for non-union and bargaining lean manufacturing workforce; which also included the administration of ACA, and COBRA facilitation. Implemented Enterprise System Platform and programs which replaced in-house quality control check processes and increased benefit plan management accuracy and customer service by 100%.


KOCH Business Solutions-Ga Pacific (Consultant) – Atlanta GA 2016 – 2018 KBS is the global problem-solver of business needs for Koch Industries and Georgia Pacific Lean Manufacturing Plant workforce. HR Benefits Project Analyst – Health and Welfare Operations

• Management of ERISA qualified medical plans, non-qualified supplemental insurance, retirement plans, and other related activities for non-union and bargaining employee’s benefits utilizing SAP HCM and Clarify absence management system

• Manage and coordinate the appeals process, partner with 3rd party administrator, legal and HR for final decision regarding HR plans, programs, and processes in accordance with company policies

• Assist in the review of bargaining proposals and analyzing union benefits demands

• Project lead – execution and follow-up. Balance multiple projects from inception to successful completion

• Provide leadership and assistance in the development and implementation of all H&W outsourcing initiatives. Produce test documents, test cases, and perform required testing

• Manage project execution and follow up, balance multiple priorities, work under pressure with complex issues within established time constraints. Meet deadlines. Successfully work across business unit lines at all levels

• Employee/Labor relations – CBA, coaching, delegation, mediation, counsel and successful resolution

• Disability case management, and absence management programs, STD, LTD, FMLA, CFRA, Workers Compensation, Risk Management, and OSHA

• Change and communication management, mergers and acquisitions, due diligence. Customer focused. Customer faced Kindred Healthcare, Inc. – Atlanta GA May 2014 – February 2016 Kindred Healthcare, Inc. is a healthcare services company with approximately 102,200 employees. Kindred acquired Gentiva in January 2015. Sr. Benefits Analyst

• Managed the successful day-to-day administration of multi-state, ERISA qualified medical plans, non-qualified supplemental insurance, retirement, and other related activities to support the continued growth of the organization utilizing SAP and Peoplesoft HCM systems

• Participated in merger and acquisition due diligence/integration from a benefit and compensation perspective

• Disability case management, and absence management programs, STD, LTD, FMLA, CFRA, Workers Compensation, Risk Management, and OSHA

• Partnered with Legal, Risk and Management with the coordination of ADA/ADAAA regulations and guidelines for return to work oversight, accuracy, and facilitation of Functional Capacity Evaluations, Fitness for Duty, and IME’s

• Served as initial point of contact for employees, managers and vendors for inquiries, discrepancies, appeals, and escalated plan issues. Liaison, conflict and issue resolution, Fiduciary, Vendor relationship manager

• Change and Communication Management

• Assisted with the achievement of implementing and managing resource solutions, programs and services that maximized the achievement of short and long-range business objectives

Regina L. Williams Page 2

NRGEnergy – Atlanta GA August 2010 – June 2013

NRGEnergy is a Fortune 300 and S&P 500 Lean Manufacturing company that produces and sells electricity. Sr. Benefits Analyst

• Managed the successful day-to-day administration and merger transition of multi-state, lean manufacturing bargaining plant and non-union employee’s corporate health and welfare benefits programs, retirement, disability case management, and absence management programs utilizing SAP and ORACLE HCM and Absence Management Systems. STD, LTD, FMLA, CFRA, ADA, Workers Compensation, Risk Management, and OSHA

• Labor Relations/Employee Relations. Collective Bargaining Agreements (CBA) – grievances, hearings, mediation, reinstatements, and settlements

• Assisted in the review and proposal of bargaining proposals, prepared cost data for proposals and final settlements

• Assisted with return to work and Back on Track program administration, post-accident DOT drug and alcohol facilitation

• Validated and reconciled 3rd party health and welfare inbound and outbound interface file transmission Achievements: Successfully consolidated two parallel short-term disability plans to one corporate state to state benefit which consisted of electronic feed transmission and electronic claims initiation. This process eliminated an administrative process and provided 100% accuracy of disability enrollment, claims activity, tracking and benefits payment management. Phinell Christian Academy- Lithonia GA January 2008 – December 2009 Phinell is a Christian learning center that provides educational child care programs for Pre-K and Elementary School students. HR Business Partner/Generalist

• Partnered with staff to provide full cycle HR Management, Polices and Procedures, Compensation and Payroll Processing Services. Benefits plan administration, Talent Acquisition and Onboarding, HRIS, and Open Enrollment components. Vendor relationship management Achievements:

Created employee policies/procedures manual and new hire handbook. Partnered with ADP and successfully implemented on-line enrollment, payroll components, and electronic interface transmission. These new processes increased employee productivity and eliminated manual practices, which increased benefits enrollment and payroll data accuracy by 100%. McKesson Corporation - Atlanta GA June 1999 - October 2007 McKesson provides pharmaceuticals, medical supplies, and healthcare information technologies that make healthcare safer while reducing costs. McKesson acquired Per-Se Technologies in 2007.

Human Resources Manager

• Operated as an organizational leader and internal consultant to the management team on state to state and Canadian HR, Benefits, Payroll Processing, Retirement, Employee Relations, and Compensation related policies and procedures

• Partnered with staffing and business lines to help managers with recruitment by supporting the sourcing of candidates and the selection process Executed full lifecycle of recruitment; pre-screening, interview coordination, assessments, final candidate selection and offer letters

• Analyzed trends as they related to talent acquisition, engagement, employee issues and recommended appropriate application or resolution

• Delivered new employee orientations, exit interviews, outplacement counseling and manager boot camp training and development

• Served as initial point of contact for employees, managers and Vendors for inquiries, discrepancies, appeals, and escalated plan issues. Liaison, Counsel, conflict and issue resolution. Fiduciary

• Managed health and welfare fiscal budget and cost administration. Managed medical broker and third-party providers to maximize benefits, ensure alignment with company strategy, and minimize costs. Vendor and Relationship Management

• Developed and implemented communication strategies to promote improved policies and procedures which eliminated the chance for state and federal penalties for non-compliance with job protection rights. Disability case management, LOA, FMLA, STD, ADA, workers compensation and risk management

• Served on the corporate team with Executives to implement domestic partner benefits and program. Responsible for accurate administration of Federal IRS Laws of imputed income tax liability

• Selected as a member of the corporate team to analyze, document and implement new incident management coding standards into the HR Department to meet Sarbanes-Oxley regulations

• Member of HR team accountable to assist in the development and implementation of the corporate HIPAA Compliance and Regulatory guidelines and processes


Served as Lead Application user for the customization, deployment, and maintenance of the Lawson Self Service web-based modules project, consisting of full cycle Applicant Tracking/Onboarding, Healthcare Benefit Enrollment and Open Enrollment components. Solutions provided a means to submit employee recognition awards/bonus requests, and the linkage of vacation/training plans and direct reports on-line. This Web-based module, enhanced the quality of data and streamlined processes for more than 12,500 employees which increased service for internal and external customers by 100%.

Alliant Food Services/Belca Food Services Distributor – Human Resources Manager (Generalist) 1996 - 1999 Atlanta Beverage Company (Anheuser-Busch Distributor) – Human Resources Manager (Generalist) 1988 - 1996 PROFESSIONAL AFFILIATIONS

Society for Human Resource Management (SHRM)


Business Administration – Albany Technical College Continuing Education – Kennesaw State University - PHR Certification Prep Course (2017) EXAM scheduled (Spring 2018) TECHNOLOGY PROFICIENCY

Software/Systems: MicroSoft Office Suite (Word, Excel, Outlook, Access, PowerPoint,), MS Windows, SQL Database/Systems: Lawson HRIS*Payroll / ADP HRIS*Payroll / PeopleSoft HRIS* Payroll / Ceridian HRIS*Payroll / Oracle HRIS SAP HRIS*Payroll / iTime/iExpense / Taleo Recruiting Module / KRONOS/ WorkDay/CLARIFY

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