Customer Service Pharmacy Technician
Resume:
Daniel Ruiz
Flagstaff Arizona, 86005
*****@***.***
CAREER SUMMARY
To maintain a productive work environment with excellent results. Provide excellent internal and external customer service while maintaining high standards. Continuing education to ensure constant productive growth and to better serve the needs of the organization. An opportunity in a career that would allow me to apply my interests and education in a lifelong career-oriented position. Learning, teaching, and continued education allows me to utilize my passion for the Biological Sciences, Human Health, Management, Human Resources to include positions that create challenges. I would embrace part of the success in a challenging career with excellence and perseverance. A graduate of Northern Arizona University in Biology, with Pharmacy and Chemistry minor studies. I obtain knowledge from various opportunities and life long career challenges. Knowledge of Agriculture, Architecture, Restaurant management, Hotel and Motel Hospitality and Management, Automotive and light/heavy duty parts ASE certified Parts, Various Industry Small Engine Certifications, NAU Health Services Pharmacy, Management in Sales and Logistics as well as other achievements with gained experience and professional achievements. I have a combined 20 years’ experience in Retail and Specialty Retail customer service, Business Management, Pharmacy, Human Resources, Mechanics, Restoration, Instructor and to include other accomplishments. I am fluent in technology that is required to produce results. I am fluent in various software programs that I have operated in different positions and have knowledge of Microsoft office Word and Excel. I maintain a high level of attention to detail and fluent in English and Spanish. As a diverse individual, my exposure too many fields allows me to understand and work well with people of all backgrounds. My experience will be a great asset to the business/organization, producing good results and maintaining high standards.
EXPERIENCE
Harbor Freight Tools
February 2016-present
Operations/Manager of sales, Logistics
3498 E Route 66,928-***-****
As a leader at Harbor Freight, I work as a direct support to assist the Store Manager in leading teams to maximize the financial goals of the business. Maintaining a consistent vision of success drivers through the optimization of talent, operational execution and providing a rewarding experience for employees and customers. Worked along a new management team to set up and open a new location in Flagstaff to include selection and retention of all staff and train for a successful opening and promote a team atmosphere. Kept a vision of results driven store environment to drive sales to exceed financial goals. Worked along with leadership team to plan, prepare and ensure successful execution of special events. Responsibilities included all operational processes to include the execution, education and to ensure the understanding of standard operating procedures among all staff. Ensured compliance of company policies with managed waste(Hazardous materials), Safety and facility maintenance. Acting hiring manager to include all processes to onboard new team members and writing schedules to ensure full operational support. General everyday duties included all operational standards such as cash handling, securing company funds, resolve any office, facility, and store wide issues.
CVS Pharmacy
October 2015-February 2016
Pharmacy Technician
3506 E Route 66,928-***-****
Work all duties as a Pharmacy Technician support staff including working at a fast pace to correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists. Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing. Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty. Working as a team member on necessary tasks to provide a safe and productive environment. Work alongside licensed pharmacists to provide excellent service within high-volume retail setting. Other duties include; Maintaining adequate stock levels of medication and processing orders as needed. Making sure that medication is used before it expires; Updating patient records; Replacing unpurchased medication back on shelves by completing return to stock reports as required by company policy. Selling over-the-counter medicines; Screening phone calls in a friendly and efficient manner, processing intercompany transfers using electronic means and effective communication with other Pharmacy locations. Working the till and using a scan gun to process purchases to include Taking cash or credit card payments from customers. Work alongside retail store staff with internal and external customers to insure high levels of service and a good customer experience.
Napa Auto Parts
May 2012-Februrary 2016
Sales Representative
1865 E Butler Ave, 928-***-****
Automotive, light truck and heavy-duty vehicle parts sales. Providing excellent customer service to assure accurate delivery of parts and necessary tools and equipment to get the job done. Assisting internal and external DIY (do it yourself) and professional customers with accurate deliverance of aftermarket parts to assure successful repairs. Using Tams/RPM information systems for parts information retrieval. Instilling customer confidence by diagnosing and offering professional advice with 20 years of experience including electrical systems diagnostics, the manufacturing of hydraulic hose assemblies and minor installations not to exceed liability as directed by company policies. Assisting store management in maintaining company standards to include inventory, appearance and operation of daily business including handling company funds necessary for daily operation. Handled customer issues quickly to maintain a high level of satisfaction. Accepted and processed payments from commercial and walk in customers from completed purchases. Trained and mentored new parts professionals on diagnostics, stocking and sales techniques. The ability to multitask in a fast paced environment is key to successful sales and service. The ability to be bilingual and knowledgeable in the terminology of the industry makes me a great asset to the company by increasing sales and profitability.
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Campus Health Services, Northern Arizona University
January 2012-December 2014
Pharmacy Technician
824 S San Francisco St.
Working the role of a Pharmacy Technician, following policy and procedures in compliance with the Arizona State Board of Pharmacy Article 11, sections R4-23-1101 through R4-23-1106 of the Arizona State Pharmacy Regulations. Following HIPAA patient confidentiality and Pharmacy security policies. Inventory control by receiving orders of Rx and Over the Counter stock and reporting any discrepancies to the pharmacists keeping current with expiration dates by following procedures of stock rotation and keeping weekly records in compliance with standard operating procedures. Receiving and entering prescriptions from patients into the Pharm Pro software system including the proper insurance usage to assure payment and accurate billing to include prior authorization when needed and handling of insurance issues. Filling of prescriptions for patients in accordance with policy and maintaining high standards of accuracy with high attention to detail, reporting improper labeling and correcting errors as directed by the pharmacists and following laws and regulations. Abide by recommendations regarding safe medication principles, including look alike, sound alike and high alert drugs. Maintain documentation of all repackaged medications as required, Assisting the pharmacists in the return to inventory medications including patient calling, follow up. Assisting patients in the delivery of prescriptions and offering consultation from pharmacists as needed and required by law and procedures.
O’RIELYS AUTO PARTS
July 2011-September 2014
Parts Specialists
810 W Route 66, 928-***-****
Providing customer service with accuracy to ensure profitability and minimize returns. Along with my achieved ASE certification, I also obtained a Parts Professional Certificate to help ensure consumer confidence. Worked along with store management to maintain company standards. Followed company-merchandising standards by setting and maintaining displays. Maintaining inventory standards by receiving and stocking to include physical inventory counts and adjustments using inventory management software. Assisted internal and external customers in accurately locating automotive parts and accessories to insure proper and successful repairs. Help retail customers with minor auto repair in compliance with installing policies. Assisted store management to comply with company policy in the opening and closing of daily business. Used proprietary computer program to accurately deliver auto, truck and heavy duty parts.
TARGET
November 2010-July 2011
Sales
1650 S Milton 928-***-****
Providing customer service to retail customers. Obtained knowledge of store product to assist other team members in excellent customer service. Maintained business appearance to include assisting in inventory management by physical counts, receiving, and stocking store product. Maintained a positive attitude while working in high levels of stress and high consumer needs during peak seasonal periods. Assisted team members in all departments to ensure proper opening and closing of the store in compliance with company standards.
THE PEP BOYS
November 2008-Janurary 2010
Assistant Manager
6311 W Bell Road 623-***-****
Provided excellent customer service to retail and commercial account customers in sales of automotive and light truck parts and accessories. Maintained store appearance by keeping inventory standards including receiving, stocking, physical daily counts using electronic inventory management systems. Responsible for reporting all sales and inventory numbers to regional supervisors. Responsible for store appearance in compliance with national advertisements and keeping proper displays of pricing in compliance with the Arizona Department of Weights and Measures. Supervised employees in all aspects of store operations and company standards. Maintained company standards and policies in everyday opening and closing procedures including scheduling of staff for proper business coverage. Managed store funds for daily operations ensuring proper handling of company assets. Supervised employees in cash handling and loss prevention policies to maintain accountability. Worked along with Human resources, Loss prevention and Risk management to provide a professional working environment and quality customer experience. Providing customer service to the general public and professional installers while also working along with service shop management to produce timely and quality repairs of customer vehicles.
THE HOME DEPOT
May 1999-October 2008
Department manager
2217 East Bell Road, 602-***-****
Worked with Regional and District Tool Rental Center supervisors to organize the establishment of the new, add on business (Tool Rental Center) throughout the Phoenix District. As a Certified Technician, I assisted stores in training new Tool Rental Center associates. Worked as a technician in several store locations assisting in regular maintenance, repair and training other new technicians to include keeping proper fleet levels to ensure excellent return on investments and company profitability. As a Tool Rental Department supervisor, management of daily business operations included; handling funds, scheduling, training, working along with other departments in cross merchandising to increase revenue using solid marketable techniques. As a lead supervisor, I worked under the direction of corporate supervisors. I worked in joint efforts with other stores in detailed control of equipment assets, to include report of return on investments and depreciation numbers on company assets, prevent loss, and secure fleet. Assigned Hardware Department Supervisor position along with Tool Rental, to include co-managing other departments, responsibilities included staffing, inventory, scheduling, reporting all sales and loss prevention reports, keeping sufficient stock in a highly profitable successful business. As a hardware supervisor, I worked along with other management members to organize training and conduct quarterly meetings that included approximately 150 employees. Responsibilities included working with corporate events division and assisted in organizing and presenting yearly Hardware Professional Tool road shows. Responsibilities as a Senior Department Supervisor included a co-assistant operations position that included supervising the entire store operations by a chain of command system. Further responsibilities included supervising all staff that could include approximately 150 employees on alternating shifts to include a professional and safe working environment. Worked along with human resources, loss prevention and other department supervisors to provide excellent customer service at high company standards. Responsibilities included bookkeeping needs, handling store funds to include bank transactions, verifying funds and holding all staff accountable in securing company assets. Assisted customers over the phone regarding store operations, product, promotions and orders. Developed, implemented and monitored programs to maximize customer satisfaction to include all hands-on deck on fast paced weekends with all focus on customer service; insuring employees in every isle at all times keeping a focus on peak times to include cross training for maximum effectiveness.
OTHER EMPLOYMENT
Other available upon request
• The Pep Boys, Commercial Manager, June 1998-May 1999
• AutoZone, Assistant manager, February 1990-June 1998
Other includes Antique furniture restoration, extensive years a cook in various restaurants most notably Fergusons Cafeteria as a cook, performing artist, Facility maintenance for 3 hotels (and customer service clerk). Classical guitar private instructor, and automotive auto body technician.
VOCATIONAL
In addition, self-achieved achievements.
Pharmacy Technician through Arizona State Board of Pharmacy and CPhT (Certified Pharmacy Technician) through Pharmacy Technician Certification Board. Certificate in Medication Therapy Management. Bachelors in Biology and wish to pursue graduate school in pharmacy or another Human Biology/medical program. My current objective is to achieve professional experience. Attained ASE certification, Parts specialist, Honda small engine technician, Husqvarna technician, Self-taught automotive mechanical knowledge at a professional level, results from using a national rated automotive trade school material. Various individual automotive specialty certifications i.e., Drivetrains, Chassis, Engine Management and Constant Velocity. I Have had a professional construction cleanup and pressure washing business. I performed as a professional musician, composed, recorded and still maintain as a hobby.
COMUNICATION In a professional environment, I work and communicate well with others. I have been in positions where many times I had to speak in front of crowds, which makes me an affective communicator. My customer service skills are well refined and treating others with respect gives me a strong ability to work effectively with people of various cultural and diverse backgrounds. Organizational skills, follow up and good time management allows me to work on a professional level with a combination of management experience and the ability to lead effectively.
EDUCATION
NORTHERN ARIZONA UNIVERSITY
Biology
Arizona
January 2010-December 2014
Attended Northern Arizona University and graduated with a Bachelor of Science Degree. Majored in Biology and wish to pursue further Chemistry education and possible Master’s degree in Biology with an emphasis in Pharmaceuticals and research in ADD and ADHD.
El PASO COMMUNITY COLLEGE
Music
Texas
Studied music performance with emphasis in Classical Guitar and a concentration in theory and composition.
ANDRES HIGH SCHOOL
Texas
Basic Secondary education
REFERENCES
LENORE GOETZKE, Registered Pharmacists
BRUCE CELIZ, Registered Pharmacists
BETHANY SHARP, Corrections Officer
GEORGE VALENCIA, Operations Manager
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