Customer Service Representative
Resume:
Paula Holzer
New Hope, MN ***27
**********@***.***
Objective: To obtain an accounting and customer service position with growth and responsibilities.
Education: Hennepin Technical College – Earned a Banking Certificate
American Institute of Banking – Various courses completed
Commission’s: Active Notary Public since 1995
Experience: SunOpta Grains & Foods
Cash Application Specialist
June 2012 – May 2018
*accurately posts all checks, ACH / Wires to appropriate accounts
*runs and posts credit card transactions through 3rd party system
*works closely and communicates with other team members
*Oracle R11 and R12 experience *leader of the office Employee Engagement Committee
Coloplast Corporation
Cash Application Specialist
December 2006 – June 2012
*post all checks and ACH’s to appropriate accounts through JD Edwards E1 Cash
Automation
*process and post all “live” checks through Teller Scan Desktop service
*run and posts credit card transactions through appropriate system
*works closely and communicates with other team members
Core-Mark International
Customer Service Representative
December 2003 – December 2006
` *provide excellent customer service
*promptly responds to internal / external customer’s problem’s / request’s
*enters and transmits order’s through Telzon unit
*initializes credit process for customer
Messerli & Kramer
Accounting Department Representative
May 2003 – December 2003
*prep and apply payments accurately to debtor files
*prepare deposits and balance 12 trust accounts on a daily basis
*process legal letters with appropriate monetary information
*assist co-workers with requests / questions regarding Autoscribe program
Aid Association for Lutherans / Lutheran Brotherhood
Payment Apply Specialist
October 2000 – April 2003
*provide excellent customer service
*apply payments to contracts in an accurate and timely manner
*responsible for balancing and clearing personal accounting entries
*assist co-workers with questions / problems when needed
Austin Mutual Insurance Company
Accounting Department Representative
December 1997 – October 2000
*process and input incoming insurance payments on a daily basis
*prepare company’s daily deposits
*maintain agent’s statements and process commission checks
Minnesota Viking Food Service
Lead Money Room Attendant
February 1996 – November 1997
*balanced money room on a daily basis
*organized 40 routes with appropriate monetary needs
*prepared company’s daily deposit for Loomis pickup
Norwest Bank, Edina
Teller Supervisor
July 1995 – February 1996
*supervise and provide routine coordination of teller area
*ensure compliance with teller standards
*maintain timely completion of internal control procedures
*provide excellent customer service
*cross sell a variety of bank products
Norwest Bank, St. Louis Park
Universal Lead / Vault Teller
January 1991 – July 1995
*reconciled the Automatic Teller Machine (ATM)
*motivated and trained new employees
*Verified Brinks shipment of U.S. coin and currency
*serviced both consumer and commercial customers
*scheduled staff on a monthly basis
*assisted with performance appraisals
References Available Upon Request
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