Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

ADDITIONAL INFORMATION

WORK HISTORY

MARGIE E. MANTANONA

***** ************** ** *** ***., Woodbridge, VA 22191 Home: 808-***-**** - *******@*****.***

Member Services with 8+ years experience providing solutions to customers. Solid understanding and experience in the Retail industry. Self-motivated

Extremely organized

problem solving skills

Strong verbal communication

active listening

Basic Research

AWARDS, Employee of the Year - Retail Department City Hill Co Guam aka JP Superstore 2005 Employee of the Year - Company Wide 2005 Employee of the Month

-BJ Wholesale Club 2016 Members First Employee of the Month Sept/Nov 2017 06/2015 to Current MEMBER SERVICE REPRESENTATIVE

BJ Wholesale Club – Woodbridge, VA

Assisting members in a courteous manner Handling merchandise returns, exchanges Assisting with store pickups Processing membership applications & renewals Troubleshooting member inquiries.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Dedicated to continuously improving sales abilities and product knowledge. Operated a POS system to itemize and complete customer purchase. Routinely answered customer questions regarding merchandise and pricing. Built long-term customer relationships and advised customers on purchases and promotions.

01/2004 to 02/2009 Buyer/Assistant Buyer

City Hill Company

Merchandise purchasing Computer/Point of Sale Scanning Document & Report Preparation New Product Introduction Inventory/Pricing Controls 10/2001 to 01/2005 Sales Associate

Ross Dress For Less

EDUCATION

ACCOMPLISHMENTS

Cash-handling Accuracy Efficient Register Operation Bank Transactions Document & Report Preparation Customer Service Excellence Merchandising & Display Crazy Shirts, Guam.

Determined customer needs by asking relevant questions and listening actively to the responses.

Answered customer telephone calls promptly and in an appropriate manner. Followed merchandising guidelines to present visually appealing displays. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

02/2000 to 02/200

3

Cashier Customer Service

Crazy Shirts

Cash-handling Accuracy Customer Service Excellence Efficient Register Operation. Welcomed customers to the store and helped them locate items. Determined customer needs by asking relevant questions and listening actively to the responses.

Answered customer telephone calls promptly and in an appropriate manner. Verified that all customers received receipts for their purchases. 1978

University of Guam -

1978 High School Diploma:

John F. Kennedy High School -

Effective Communication

Followed up and kept track of expected orders from our sales representatives. Computer Proficiency

Used Microsoft office

Reporting

Documented and resolved unpaid memberships which led to increasing our membership percentage.

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