Customer Service Representative

* * * * * O L L E R C O U R T . • R A L E I G H, N C . 2 7 6 1 0 •

P H ONE 9 1 9 - 247- 3 0 5 9 • E - M A I L B M C C R A Y 2 0 0 6 @ Y A H O O . C OM B E R L I NDA M . J OHNSON

OBJECTIVE

Enthusiastic Customer Service Representative with over 20 years of Customer Service experience. Seeking to expand my professional expertise by growing in a new role with your company.

EDUCATION

June 2001 – May 2017 Wake Tech College Raleigh, NC Criminal Justice

WORK EXPERIENCE

Aug 2001 – May 2017 Harris Teeter Raleigh, NC

Scanning Coordinator

Maintained knowledge of current sales and promotions in store with weekly store scans of merchandise

Determined price schedules and discount rates by accessing the companies pricing system on the computer

Responsible for maintaining overall price integrity in their store. They conduct weekly price changes, including changing shelf signs and tags and promotional signs

Hired, trained and evaluated personnel by having interviews and meetings with the store manager

Maintained records related to sales by checking store emails and using the CC Control System

Used communication skills to build trust with customers

Answered product questions: suggesting information about other products and services.

Processed orders, prepared correspondences and fulfilled customer needs to ensure customer satisfaction

Generated great sales and product knowledge

Contributed to team effort by accomplishing related results as needed.

Checked pricing accuracy of merchandise with a handheld scan gun

Worked for solutions with the customer and manager whenever there was a price discrepancy in the store

May 2014 – Jan 2016 Kroger Call Center Raleigh, NC Customer Service Representative

Communicated with member information about products, savings and services via phone

Effectively multitasked between 2 computer monitors while engaging member with a resolution to questions asked

Referred unresolved member grievances to designated departments

Followed up with member by phone to ensure customer complaints were resolved

Communicated with member information about product, services and rewards that was accumulated on their account

Maintained records of interactions with member via phone by recording notes under the members account.

Responded to telephone inquiries and complaints using standard scripts and procedures.

Jan 1998 – Aug 2001 Food Lion Raleigh, NC

Maintained financial accounts by computer

Resolved product problems by clarifying the customer’s complaint

Contribute to team efforts by accomplishing goals and displays as needed

Identify and assess customers’ needs to achieve satisfaction

Followed communication procedures, guidelines and policies

Greet customers warmly and ascertain problems or issues in the store

Take payment information using a cash register or a card card machine

Worked with the store manager to ensure proper customer service is being delivered

Handled changes in store policies and made sure the front end employees were compliant with rules and policies

SUMMARY OF QUALIFICATIONS

Trained coworkers in handling member calls that were difficult and stressful for the member

Worked with supervisors to start a “Call the Member” system when Customer Care Representative calls were slow. This consisted of a follow up call to see how the members Customer Service experience was with the company

Trained employees with correct tone and enthusiasm when engaged with a member or customer

Trained to have the ability to effectively coordinate multiple task and activities

Trained properly to have strong written, verbal and communication skills

Trained to demonstrate the ability to be accountable, dependable, adaptable and flexible

Contact this candidate