Customer Service Manager
Resume:
Carla Marie Eugling
Schaumburg, IL 60194
708-***-**** (C)
*********@*****.***
Objective
Accounts payable, accounts receivable- cash posting, billing, Office Manager, clerical and data entry work.
Qualifications
I am very proficient in a leadership role. Accurate and high-volume data entry. I am very accurate and efficient with organizational skills in Accounts payables and cash posting receivables. I am also experienced in administrative, dispatching, customer service and clerical office work.
Computer Skills
>Microsoft Word, >Excel>AS400, >Banner, >Microsoft Outlook, >Navisphere system. >PeopleSoft and Oracle for HR reporting and time management.
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Courses completed: Word classes 1 & 2, Access 2007 – 1 & 2, Excel classes –1, 2 and Mail Merge.
Accounts Payable Certification Training Class Sept 2013
Experience
Mark Ryan Staffing Agency April 2018
AAIC- (Temp Accounting Tech)
C.H. Robinson
Accounts Payable Supervisor –(Formerly Phoenix Intl )
01/2013– Dec 29, 2017
Phoenix International Freight Services –Wood Dale IL.
10/2009 to 01/13
AP Senior Lead and AP Specialist
Leadership role over 12 accounts payable associates.
Supervised All training
Interviewing and hiring and firing
Oversaw employees time in people soft
Duties include balancing of accounts/files
Full Cycle AP
Customer Service
Overseeing accounting various duties of the payable department.
Processing of Rents, and Utility payables for 30 branches.
Signing and proofing checks and all various office duties.
Setting up and creating Vendor numbers for payment processing
Setting up ACH and wire payments through our bank upon branch requests.
Balancing and paying CNS CASS Airlines and Pier Pass accounts online
Played a major role in transitioning the AP department into the new Nasipshere payables system
Accounts Payable Representative
Entry of all approved payable invoices for assigned letters of the alphabet. Microsoft Outlook emails of all emails and invoices coming into Phoenix accounting department.
Figuring out break down amounts on charge codes within the charges of the invoices.
Researching and fixing files
Voiding of all branch checks and payables that are requested to be voided by the 30 branch locations.
Process checks
All office clerical duties required for the processing of my invoices and satisfaction of my vendors.
Customer service to calls coming into the payables department
12/2008 – 10/2009: Roosevelt University – Schaumburg, IL
Welcome Center –Receptionist/Customer Service: part-time
Answering 6 phone lines and transferring to correct department, and assisting students with applying to the school on the phone or at the Welcome Center desk through the Banner system.
Scheduling appointments for students with counselors in Outlook
Office clerical work
Putting together welcome packets for students and mailing letters to prospective students
07/1998 -- 11/2008: Branches of Reedy Industries
06-2002 to 11/2008: Metro Tech Service Corp. – Schaumburg, IL
Accounts Receivables Manager
Received and processed all payments.
Prepared checks and made bank deposits. Took large volume of deposits to the bank daily.
Batched all receivables and posted monies to each invoice through the AS400 system according to check remittances. Very large volume; sometimes up to 100 pages of individual invoices
Balanced all batches
Adjusted customer’s accounts at account manager’s request
Accounts Payables Manager for Suppliers and Utilities
Set up vendors through the AS400 system
Took and entered Purchase Orders manually; later through Lotus Notes system to give technicians purchase order numbers
Closed and matched all purchase orders to invoices. Manually and later once Lotus Notes was established at this division, closed and matched purchase orders Entered and coded a large volume of invoices into the AS400 for weekly check runs.
Ran checks as needed, printed, separated carbon copies, matched any remittances with proper checks (mostly utilities); once checks were signed, mailed all checks
Including entry of sub-contractor invoices once PDs invoiced to customer and handed in with approval to pay
Entered all taxes to pay once reports and remittances were figured by the controller
Matched carbon copies of checks to invoices paid
Filed by vendor names (made files as needed)
Balanced statements and handled past dues
Helped answer the main line phone calls and transfer to correct department
Performed all clerical office duties throughout all years
Helped and processed payroll when needed.
Help balance accounts receivables when asked
07/1998 -- 06/2002: Beverage Town, Broadview, IL
Dispatcher, Billing Administrator, Office manager/administrator
Received, entered and dispatched service calls
Routed technicians and dispatched technicians to service calls via two-way radio & phone.
Clocked service techs in and out of calls, once completed
Took any parts orders and gave technicians purchase order numbers for purchasers
Worked with I.T. department to create a new electronic dispatch system that can electronically keep process service calls from entry, status, parts purchases, completion, payroll hours and billing.
Supervised all daily office duties of clerical workers and routes of technicians to the most efficient route possible, taking in account for all emergency calls
Prepared and prepped all completed service work tickets for billing.
Entered all billing through new Lotus Notes System.
Printed, separated and matched all invoices to work tickets, filed and mailed copies of all invoices to customers.
Education
High school degree: Proviso East High School, Maywood, IL
Cosmetology degree: Wilford Beauty Academy, Oak Park, IL
Mima management course - Certificate- Westchester, IL.
Computer courses-Certificates- Schaumburg, IL.
Accounts Payable Network Courses-Wood Dale IL
References
Jackie (Zars) Schmidley – Former Phoenix/CHR Accounting Manager
Katie Lonis-Former Payroll and Office Co Worker for Metro Tech (Reedy Industries)
Faye Deramus CHR Manager 312-***-****
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