Customer Service Medical

KA RI Anne DI XON

*** ***** ***** *****

Lebanon, Ohio 45036

Phone: 513-***-****

Email: ***************@*****.***

PR OFESSIONAL SU MMARY

SK ILLS

Customer service-oriented. Training and development experience. Detail oriented, proficient in cash management, Excellent planner and coordinator. Credit card processing. Team building. Creative problem solver. Exceptional communication skills. Quick learner. Strong client relations. WO RK HI STORY

ICU Unit Coordinator, 10/2005 to 11/2008 TriHealth Bethesda North Hospital Cincinnati, Ohio, United States

Quick decision making skills required to care for patients, as well as knowledge of the severity of injury.Ordering tests at a moments notice and putting orders in for treatment of the patient is the first priority above all.Must be able to work independently and anticipate what physicians and nursing staff will request for patients.Attention to detail is a must in this medical field as well as privacy of confidential medical information.Customer service is a must in this high stress area of the hospital because of the emotional toll it takes on the patients loved ones. Unit Coordinator 06/2007 to 08/2008Hospice of Cincinnati at Mercy Health Plaza – Cincinnati, Ohio, United States

Unit Coordinator consisted of admitting patient quickly and efficiently as possible following TriHealth Policy as well as HIPAA Rules. Calling admitting Physician to get orders for patient and faxing medication orders takes priority. Must work with Funeral Home Directors, Clergy, and Coroners office on daily basis. Utmost respect must be shown to the patient and family members at all times. Marketing Director, 05/2009 to 06/2011Chick-fil-A – Cincinnati, Ohio, United States Responsibilities included but were not limited to all marketing done for East Gate FSU for each campaign, extra outside event and in store and in store event. Duties included setting up all new campaign information, ordering crafts for children’s evening and birthdays. Preparing staff if a large event takes place is crucial to team cohesiveness. Being courteous is free. So be kind! Unit coordinator 03/2011 to 05/2014 Hospice of Cincinnati at Mercy Health Plaza – Cincinnati, Ohio, United States

Admitting patients, making calls to physicians and faxing medication requests. Also combining all medical records and following strict guidelines for HIPPA rules.Concerning self with emotional state of patients family isa must. The RN's take care of the patient so family is first for the Unit Coordinator. ED UCATION

Associate of Applied Science: Nursing,University of Cincinnati - Raymond Walters

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