Data Entry Customer Service

Stephanie Fox

**** ***** *** *** ** * Burlington, NC 27215

336-***-**** * *******@*******.*** *

https://www.linkedin.com/in/stephanie-fox-b2469059 1 P a g e

Skills Profile:

- Exceptional problem-solving skills and listening skills - Highly detail oriented

- MS Office Suite (Word, Excel, PowerPoint, Access) - Positive and collaborative attitude

- Document Direct, Crystal Reporting, Emdeon, Tevix, Roots Web Experience:

Laboratory Corporation of America

Molecular Microbiology – Laboratory Assistant - Specimen Processing Specialist 04/04/2016 – Present

Responsible for going down to get pickups as shipments are received in

Unpack shipments, sort specimens, accession samples in and forwards to designated departments

Strong attention to detail ensuring specimens are stored properly in cooler, freezer or room temp areas

Builds Cytec thin preps, assigns proper group for testing, labels, preps and forwards to Cytology upon completion

Researches and troubleshoots discrepancies, develop reports, edit, coding, verification Occupational Testing Services (OTS) – Data Entry 09/08/2014- 04/02/2016

Prepared, compiled and sorted documents for order entry

Checked source documents for accuracy

Obtained further information for incomplete documents

Responded to requests for information and access relevant files

Generated reports for completed tasks and forward to appropriate departments

Sorted all ereq samples received per send out/order entry and creates/upload data entry into terminals following standard sequences/coding, also corrects, edits, verifies data entered into automated systems Account Billing Specialist / Client Billing 08/15/2013 – 09/05/2014

Handled high volume of incoming phone inquiries from LabCorp and subsidiary customers related to client billing inquiries/concerns

Processed phone payments as well as assisted with online account set up in order to sustain a positive account status

Maintained knowledge of oncology/reproductive testing as well as government billing rules around CPT codes reimbursable under the Physician Fee Schedule

Processed bill code changes/transfers and adjustments daily from phone inquiries or correspondence received while consistently achieving in corporate metrics

Ability to multi task by using multiple systems to research, troubleshoot, and resolve problems and address client inquiries /concerns timely and to satisfaction Accounts Receivable Specialist / ABC Group 11/2011 – 08/12/2013

Responsible for addressing attorney requests with regards to patient billing records within 24/48 hours

Demonstrate a high level of ownership, attention to detail and thoroughness in the billing records process

Handle Attorney General and Better Business Bureau inquires and correspondence

Adhere to HIPAA guidelines and security protocols

Take calls from Attorney offices, patient service centers & managed care lines Stephanie Fox

1918 Trail Two Apt 4D * Burlington, NC 27215

336-***-**** * *******@*******.*** *

https://www.linkedin.com/in/stephanie-fox-b2469059 2 P a g e

Address patient feedback emails and correspondence in a professional and timely manner.

Frequently conduct RMSA reporting

Perform routine team leadership activities (i.e. assisting with Gemba projects/training new agents with regards to ABC Dept. processes and procedures.) on a daily basis, often serving as a mentor to less- experienced representatives

Customer Service Support Representative 12/07/2009 - 11/2011

Conducted inbound/outbound calls from patients, physician offices & insurance companies while maintaining high degree of quality professionalism

Updated client invoice demographics

Filed Insurance claims, clarified denials, and processed payments upon request

Routinely processed batch correspondence in an accurate and timely manner

Followed compliance (HIPAA) regulations, maintained a high quality score for auditing purposes Citi-Cards

CSR/Sales/Collections 04/18/2005 - 03/16/2009

Conducted inbound and outbound calls to cardholders so as to solicit card products and services

Assessed client needs, suggested alternative products and services, and provided appropriate solutions for clients in a prompt and professional manner

Negotiated with clients to maintain or settle delinquent accounts

Trained new employees on company standards, sales, and negotiation techniques Lowes Home Improvement

Administrative Office Assistant 08/11/2003 - 04/15/2005

Counted tender in the Cash office

Prepared daily cash registers for use, counted tender in safe, prepared deposits, and ordered money

Printed and distributed reports to M.O.D and all department heads on issues pertaining to corporate sales and revenues

Verified till bags from previous day with register journal

Found all cash discrepancies and explained summary

Set up daily business folders pertaining to information of store productiveness and cash flow Westpoint Stevens

Third Key Holder 01/2002 – 03/2003

Performed accounting and managerial duties.

Opened and closed store including all paperwork, pulling & counting tills

Checked inventory and made sure stock orders were filled

Prepared daily registers, made bank deposits

Assisted customers with merchandize questions and provided awareness to store products

Handled phone inquiries from customers, ordered merchandise and answered questions pertaining to store products, and addressed complaints

Stephanie Fox

1918 Trail Two Apt 4D * Burlington, NC 27215

336-***-**** * *******@*******.*** *

https://www.linkedin.com/in/stephanie-fox-b2469059 3 P a g e

Achievements:

Received several certificates and awards for Outstanding Performance and call quality

Strong track record pertaining to performance exceeding company standards in all areas of focus Education:

Eastern Alamance High School Graduated in 2001

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