Manager Management

Chitra P Sundararajan

Toronto, ON **************@*****.***

https://www.linkedin.com/in/chitraps1/ 416-***-****

Career Profile

Dynamic, versatile, achievement-oriented professional, successfully progressed through several roles over the last 13+ years in IT and ITES industry.

My quest for challenging new roles resulted in gaining experience in highly responsible roles across learning and development, program management, project management, transition, and people supply chain management.

Skills and Competencies

Professional Experience

Manager – Learning and Development (Microland Limited) Nov 2013 – Apr 2018

Program managed the process and behavioral learning portfolio for a global organization with employee strength of 3700

Organized and facilitated customized learning interventions through ADDIE learning model

Responsible for successful implementation of organizational development initiatives

Supervised a team of 10 learning specialists to ensure best learning solution delivery

Service Delivery/Operations Management (Wipro Limited) Aug 2004 – Oct 2013

Managed teams of almost 100 resources and was responsible for achieving critical performance metrics defined in the service agreement (Domain – banking, mortgage, telecom, entertainment, IT testing services)

Administered transition of 2 projects from United states to India (Domain – banking)

Responsible for organizational level intake planning and distribution process of freshers (12000 fresher intake and distribution per year)

Achieved 100% increase in revenue by identifying additional billable client work

Accomplished annual cost savings of over $18000 through a lean project on “elimination of operational losses”

Highest Educational Qualification – Post graduation, MBA in Human Resources

Training and Certification

Diploma in neuro linguistic program (NLP)

Information technology infrastructure library (ITIL) V3 certified

Lean and six sigma green belt certified

ICF accredited ACC level coach trained

Volunteer Experience

Program management and facilitation experience - Planned and implemented learning intervention as part of non-profit initiative

One-day learning intervention for final year college graduates on career planning was facilitated through administering psychometric assessment and de-brief

An orientation program for school teachers was facilitated to enable them to determine motivational aspects for self and students

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