LAURA-LEE HERMENEGILDO

** ******* ******, ********, ** 02769 • 508-***-**** • ac5ns9@r.postjobfree.com SENIOR QUALITY ASSURANCE ANALYST PROFESSIONAL

Motivated and customer-oriented Quality Assurance Analyst with over twenty years experience in the complete Software Development Life Cycle (SDLC). Extensive experience in reviewing technical specs submitted for all enhancement and change requests. Responsible for creating end-to-end test plans and test cases; executing the plan and managing all activities to ensure that all the objectives are met, that the changes work as expected and release deadlines are met. The changes were tested in terms of functionality, performance, reliability, and stability.

PROFILE

● More than 15 years of leadership experience in the technology field.

● Extensive experience in technical specification review, end-to-end test plans, test cases.

● Proven ability to align, coordinate, and empower employees to achieve organizational goals, vision, and objectives within strict timelines and budgets.

● Provide sound consultative advice to executive-level teams and board members.

● Mentor and lead teams by example and with integrity to deliver service excellence.

● Consistent success is rooted within the concept of quality, continuous improvement and effective process enhancements.

CAREER TRACK

Preventure, Coventry, RI (2016 – 2018)

Software Quality Assurance

● Singlehandedly created, developed, and implemented all aspects of quality assurance standards, including QA tasks, scripts, test plans, and more for multiple teams while working for VP of Technology Operations.

● Validated the migrated contact records to the Salesforce environment through SQL Server using Excel, which included VLOOKUP formula development and Pivot Table generation. Demonstrated ability to use critical and strategic thinking to resolve discrepancies, fill gaps, and sustain quality control benchmarks.

● Collaborated within diverse number of teams, from independent work to teams up to 20 staff.

● Leveraged advanced industry expertise, knowledge, and experience to continually establish all requirements, scripts, estimate time, and more for complex problems.

● Performed front and back end testing for wellness platform on multiple web browsers and mobile devices on Salesforce platform.

● Review initial and subsequent production runs of data reports to ensure final products align with client specifications.

● Ensured consistent accuracy for project requirements according to project and client needs.

Mediware Information Systems, Lincoln, RI (1994 – 2016) Software Quality Assurance

● Significantly improved testing timelines, analyzed system requirements and high risk areas, and utilized Silk Central to create, develop, and implement detailed test cases.

● Completed the quality assurance of several major projects, including Controlled Substance Reporting, CMNs, paper as well as electronic claim forms, Real-Time (NCPDP) Adjudication and Electronic Eligibility acquiring certification in Regions A, B, C and D.

● Other sizable projects responsible for testing were e-Prescribing and total rewrite of the Charge Generation/Billing Process, Accounts Receivable and G/L changes.

● Utilized TeamTrack and TFS to log, prioritize, track, and resolve bugs and errors.

EDUCATION & CERTIFICATIONS

Associate Degree in Computer Science, Fisher College, Boston, MA Master Certificate for Software Testing, Villanova University

• Basic WinRunner Certification TECHNICAL SKILLS

Testing environments: Salesforce, Chrome, FireFox, Internet Explorer Bug reporting: Tracker, TeamTrack, TFS, Jira

Testing functions: UAT, regression, accessibility, beta, back-end, front-end, end-to-end, functional, security, performance, system, unit, usability testing

Additional environments & tools: Java, Foxprox, XML, Visual FoxPro, Web services, Java, PVCS Tracker, Silk Central, Salesforce, SQL Server Management Studio, Word, Excel (vlookups, pivot tables, etc,)

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