Customer Service Information

Charline Gatlin

**** ******* ***** ****** *******, GA 30349 *****************@*****.*** - 404-***-****

Objective

Self-motivated and dependable team player who is not limited to a confined area of expertise. Excellent verbal, written, and communication skills. I possess strong presentation skills. I am currently seeking to obtain a position where I am able to use my competitiveness to complete task and prove myself a valuable worker and employee. I wish to utilize my various skills, such as attentiveness, organization and reasonable people skills to prove my worth as an employee. I am willing to go above and beyond the call of duty to create a successful work environment. I will most certainly prove to be not only an efficient worker, but a team player as well.

WORK EXPERIENCE

-Priority Merchandising Packaging, Shipping, Customer Services - Lithonia, GA

February 2012 to November 2015

Filling customer orders according to standard operating procedures (SOPs). Using computer hardware and software to generate labels and maintain equipment. Performing daily and weekly cleaning according to SOPs. Ensuring that products processed for shipping are delegated to correct courier.

-Cashier Representative Receptionist, A New Look Hair Salon - Lithonia, GA

January 2014 to December 2014

Answer customer inquiries and take messages. Assist customers in choosing salon products from the lobby area. Make schedules and appointments for hair stylists. Call to confirm appointments with customers. Explain available services and prices to customers.

-Customer Service, At Home Call Center - Atlanta, GA

August 2013 to April 2014

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

-Hostess/Server Chili's - Indianapolis, IN

September 2010 to June 2011

My responsibilities as the hostess include monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The hostess is often responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.

-Supervisor, H&L Cleaning -Lawrenceville, GA

June 2016 to September 2017

My jobs were to make sure that all the companies work needs were being met and to make sure that all the workers were cleaning properly and delivering their job in the most effective way possible.

-Line Assembly, Electrolux _Clarksville, TN

May 2014 to July 2017

My responsibility here was to lay and screw bricks onto the back of every stove daily and also shoot and screw 4 –8 screws in to the bottoms backs and tops of stoves.

EDUCATION:

Archer High School –Lawrenceville, Ga 2010 to 2015

Graduate

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